Overall rating Based on 575 reviews
My experience is the same as a'lot of other users here.
Although I've listed my products just fine on Facebook, Instagram will not grant me permission to sell on their platform.
I'm not really sure. They do not provide any answers as to why. I've also sent several emails for some help. Never got a response from any of the emails I've sent over the past 3 months.
Based on all that. I rate 1 star, would vote 0 if I could!
Thank you for sharing this feedback with us.
Facebook and Instagram perform separate reviews, so it can turn out that a store will be approved to sell on Facebook, but not Instagram. That being said, when this does happen you can reach out for a re-review.
I know you've tried emailing already, but Instagram can take time to act upon contact. Very often you won't hear back, but if you've left the Instagram channel connected in Shopify it may become approved!
I will also be following up with you via email in case I can provide any further assistance on this. -Lizzy, Shopify Support
My insta shop has not been approved but my FB shop is working fine. The help button on Insta is useless. the entire thing is just frustrating.
Thank you for leaving this review. I'm sorry to hear that your store wasn't approved to sell on Instagram, and I understand the frustration this has caused. Being approved to sell on Facebook does not necessarily mean that a business will also be approved to sell on Instagram, as each of these channels have separate policies and review processes.
However, I'd like to follow up with you via email to discuss some potential workarounds for your business. Once you receive this email, please reply directly back to me so that we can work on this further. Thanks! - Rae, Shopify Support
I have not been approved by instagram, although my fb shop is working and all looks good. This is ridiculous. (to say the least)... What else is possible here?
Thank you for providing your feedback to us here today and for writing your review. Some merchants, unfortunately, find themselves rejected for use of the Instagram product tagging feature despite being approved for the Facebook sales channel. Instagram often do not provide any reason for this denial so it is difficult to know what to change or attempt to try and get approved.
We do not have any guaranteed solutions we can offer, but we have come across some potential workarounds that others have found some success with. I will be touching base with you shortly over email and will detail these options that are available to you. Please keep an eye out for my email and let me know if you have any further questions there. -Victor, Shopify Support
"Impossible to link with instagram for tagging, no reason for that, no explanations, no tutorial and no support to fix it." I couldnt have said it better myself.
Thank you for writing your review and I'm sorry to hear that you've been unable to use the Instagram app successfully. Issues with being approved for the product tagging feature has affected a number of merchants and as Instagram often does not provide any reason or explanation for rejections, there is often no clear route to re-applying and being approved on a second attempt.
Whilst Shopify is unable to surface a reason for rejection or influence the decision in any way, we have heard of some workarounds that have proved successful for some merchants. I will be reaching out over to email shortly to detail these possible solutions and touch base with you. -Victor, Shopify Support
Impossible to link with instagram for tagging, no reason for that, no explanations, no tutorial and no support to fix it.
Thank you for sharing this feedback! There are a few possible reasons why you might be having trouble tagging products on Instagram.
You may need to connect a catalogue under Settings>Shopping within the app, or make sure that your products are set to be available on Instagram. It is also possible that your store hasn't been approved during Instagram's review.
I will be reaching out to you via email shortly to take a deeper look into your account and see what I can do to help out here! -Lizzy, Shopify Support
This app has stopped working for my brand instagram. I have been trying to get it to work again and nothing is happening. Please help!
Thanks for leaving a review. I'm sorry to hear about the trouble you're experiencing currently. After taking a look at your account, it seems as though the issue is related to Facebook rather than the Instagram app.
I know you've already been speaking with our Support Team in regards to this, but I've also gone ahead and sent you an email to follow up with some troubleshooting steps. Hope to hear from you soon. - Ryder, Shopify Support
App has not worked for over 3 months. Shopify support is unable to resolve the problem. Opened a ticket with Shopify who says they have been working with Facebook/Instagram to resolve this issue.
Thank you for sharing this review on the Instagram channel. I'm sorry to hear that the integration hasn't worked for several months, and I'm glad that our teams are looking into this for you. I'm going to follow up with you via email to ensure we have a point of contact in case you need further assistance. Looking forward to speaking with you soon! - Rae, Shopify Support
Updated Review: Are you having issues with being denied immediately, and can't seem to contact Instagram? I highly recommend using Facebook Ad Support live chat. I was able (after searching and searching) to chat to a real person, and she was able to request approval for my instagram shopping. (we were approved, but if we had been denied she would have been able to tell me WHY which may be very important to some of you.)
Now that we have been approved, the actual workings of the app are very nice and we haven't had any issues.
I haven't been approved to sell on Instagram, despite checking all of the required boxes. My Facebook Shop works perfectly, I am not sure why Instagram is being so difficult and I am not able to reach anyone that can help.
Thank you for taking the time to share your review with us. Facebook and Instagram will review your store separately as they have different guidelines and processes.
This is why some businesses will see an approval on Facebook, but not on Instagram. Many of these businesses though, are able to request Instagram take a second look at their account by Reporting a Problem within the Instagram app. In here you are able to request a second review and share any details about your business which you feel will help with an approval.
I would like to take a look into your account with you to see if there are any other steps we can take. I will be reaching out to you via email, and look forward to speaking more soon! -Lizzy, Shopify Support
Haute Kinky Hair
Guys stop !! begin frustrated
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please help your self and your business
To sum up: Instagram / Facebook support is non-existant. Shopify support tried to help me more, but I'm pretty sure that the issue stems from this IG / FB, notorious for doing everything to make it difficult for their users to contact them for help when needed. But when it's about taking money for ads, they are here in a hurry!
Same as many here: issue is with IG Sales Channel - pending or unnaproved (I don't even know at this point), while my catalog was pushed to Facebook Shop. I fit all the requirements.
This should be a disgrace from a company valued at billions of dollars.
Thank you for sharing this feedback. I'm sorry to hear that the issues with this app have been causing so much frustration. While there isn't a way to directly contact Instagram, many businesses do see their accounts receive a second review after reporting a problem within the app. You can do this in Instagram under Settings.
I know you've already spoken with our support, but I'd like to reach out again to see if there are any other options we can look into with your account. I'll be emailing you shortly so that we can chat in more detail! -Lizzy, Shopify Support