Overall rating Based on 575 reviews
Ok so I have set up my online shop with Shopify and linked it with my FB page. Instagram have refused to allow me to sell on their site!! This really defeats the last 4 weeks of effort and long hours building my store to be disallowed use the main platform I wished to promote my business from. #bulls**t
Thank you for writing your review and for providing your feedback. I am sorry to hear that Instagram denied your request to use their product tagging feature and can appreciate the frustration felt given the time you'd spent building out your store and planning to promote it on Instagram.
Reasons for rejections are often not given and Shopify is unable to surface any more information, but we have heard of some potential solutions that may work. I will be sending you an email shortly with these suggestions, so please keep an eye out for that and let me know there if you have any further questions. -Victor, Shopify Support
The Artisan Butcher
my store was not approved but does not contravene any policy violations, frustrting algorythm approval I guess...
Thank you for taking the time to share this review on the Instagram channel. I'm sorry to hear that your store was not approved, despite meeting all of Instagram's policy requirements. This is something that many merchants have unfortunately experienced, and I understand the frustration caused when the reason for denial of access to the channel is not clear.
With this in mind, there are some potential workarounds that I'd like to suggest to you, so I'm going to follow up with you via email so that we can work on this further. Looking forward to connecting with you in regard to this! - Rae, Shopify Support
Complete garbage. Can't get it connected to Instagram and Shopify support may as well be sitting in the backyard rocking back and forth while drooling on a head of cabbage calling it Dolly.
Thank you for providing your feedback and I'm sorry to hear that you've been disappointed with the help you've received from our support team. There have been some ongoing issues regarding the Instagram integration but there are potential solutions for many of these issues. I will be sending you an email shortly so that I can touch base with you and learn more about problems you've been having, so please keep an eye out for that and get back to me there if you'd like further assistance on this. -Victor, Shopify Support
This app is a fcking joke. My shop was rejected. I sell pillows. PILLOWS!!! What could possibly be wrong with that? Plus I already have my stuff in my facebook shop. WTF??!!
Thank you for taking the time to leave your review and provide us with your feedback for this app. The Instagram approval process is often not clear and we have unfortunately seen a number of stores denied the option to use the product tagging feature without a reason being provided.
Whilst we are unable to surface a reason for rejection or influence the approvals process in any way, we have come across some potential solutions that have worked for other merchants. I will be reaching out to you shortly with these suggestions so please keep an eye out for my email and let me know there if you have any further questions or comments. -Victor, Shopify Support
The Medusa Project
Our store's products do not violate the terms. However, we are continually denied product tagging for our store. Furthermore, we are approved for Facebook and can't reach anyone to find out why. Zuckerberg can suck it.
Thank you for writing your review and I'm sorry to hear that you've not been approved for the product tagging feature. The review process can be frustratingly vague and there is no easy way to contact Instagram to appeal their decision, so unfortunately a number of merchants have found themselves in the position you are in.
We have passed all of this feedback onto Instagram and we hope in future there will be more clarity given on these decisions. In the meantime, I apologize for the inconvenience this process has caused and thank you again for providing your feedback to us here. -Victor, Shopify Support
Blaque & Diamond Wear
My Products do not violate the terms but I keep getting denied product tagging for my store but I am approved for facebook and cant reach anyone to find out why.
Thank you for providing your feedback to us and I'm sorry to hear that you've had this issue. This is something that unfortunately affects a number of merchants wanting to make use of Instagram's product tagging feature, and rarely is a clear reason given for denial of the service. It's also quite common for a merchant to be approved for Facebook but not Instagram.
Whilst we aren't able to directly troubleshoot this problem for you, we have heard of some potential workarounds that other merchants have had some luck with, so I will be sending you an email shortly with details listed there. -Victor, Shopify Support
IG won't let me use this app to sell my own fashion designs from my shopify store. No reason no support and no response to my email. What a joke. Nothing in my store that is against IG policy. Terrible customer support
Thank you for providing your feedback and I'm sorry to hear that you've had issues getting your store approved for Instagram product tagging. This is a common issue for merchants and unfortunately Instagram do not provide much clarity on why a store might be rejected, nor is there an appeals process at this time.
Whilst Shopify is unable to surface a reason for rejection or submit an appeal on your behalf, we have heard some potential solutions that have worked for other merchants. I will be emailing you shortly with these suggestions and you can follow up with me there if you have any further questions or comments. -Victor, Shopify Support
I wish I could give this less than one star. I'm unable to sell my work on Instagram with no explanation and zero support.
Thank you for sharing this feedback on the Instagram channel. I'm sorry to hear about your negative experience with getting this app set up and working on your store. I would like to help look into your account to find out if we can assist further in any way with connecting this app to your site, so I'll send you an email shortly. Please follow up with me directly via email, and I'll be glad to provide more assistance. Looking forward to speaking with you soon! - Rae, Shopify Support
I cant connect to instagram to sell hair ties! I have been trying for months and keep getting refused and cant get support!
Thank you for taking the time to write this review. I understand how this is an important feature for your business, and I'm sorry to hear about the troubles you're having with getting this channel connected and working.
I would like to help discuss this situation in more detail, so I'm going to follow up with you via email in regard to this. Once you receive my email, please reply directly back to me so that I can assist further. I look forward to connecting with you on this! - Rae, Shopify Support
doesn't allow me to connect me instagram page to store.
no help provided by either instagram or shopify, very disappointed!
Thank you for sharing this feedback. I'm sorry to hear that you're having issues connecting the Instagram sales channel to your store, and I understand the frustration that this has caused.
So that we can look into your account and discuss your experience in more detail, I'm going to reach out to you via email. Please reply directly to my email once you receive it, and I'll be glad to assist further in any way that I can. Looking forward to speaking with you soon! - Rae, Shopify Support