Overall rating Based on 575 reviews
SkinnyDaz Art, Design & Illustration
DREADFUL!!! It won't allow my Animal Art work to be shown on Instagram. It thinks I am selling either live animals or animal parts. I've always wanted the chance to call some automated response system a total MORON!
Thank you for this review. I'm sorry to hear that Instagram's review process hasn't been working correctly for your products. I do know that several businesses have found reporting a problem through the Instagram app, and sharing some details about their store as well as the domain to help.
I've also responded to your review on our Facebook Shop app and followed up with you via email in case I can offer any more advice. I look forward to chatting soon! -Lizzy, Shopify Support
Pancake and Lulu Yarn
I cannot get this app to work! so frustrating. As far as I can see I am totally qualified and following all the practices to sell on Instagram. It seems like so many people are having the same problem.
Thank you for sharing this feedback. I'm sorry to hear about your experience with the Instagram sales channel, and I understand the frustration that this has caused. I'd like to reach out to you via email so that we can discuss your account in more detail and provide additional advice, so I'm going to contact you shortly. Please keep an eye out for my email in your inbox, and reply directly to me once you receive it so that I can assist further. Looking forward to hearing back from you! - Rae, Shopify Support
The Loom Collection
Really frustrated that I cannot use the Instagram Sales channel in the UAE. It is one of the safest countries in the world, very advanced in terms of technology, people here buy a lot online, but still Instagram thinks were a second world country.
And what is with the Managed Business Partner anyway?
never got my head around that, no matter how much I looked for the info.
Thank you for posting this review and sharing your thoughts. I'm sorry that the Instagram sales channel is not currently available in your region, and for the confusion with the 'Managed Business Partners' requirement on Instagram.
I understand the frustration that this has caused, and the impact this has had on your business, so I'd really like to share this feedback with our developers. I'm going to reach out to you via email so that we can discuss your thoughts further, and properly log your feedback on our end. I'll be in touch shortly. Thanks! - Rae, Shopify Support
Instagram keeps rejecting my store via an automated process. Policy is too tight.
Thank you for writing your review and for providing your feedback. We do see an unfortunate number of merchants rejected by Instagram and there is little in the way of clarity on that decision or any appeals process. As such, it's very difficult for merchants to get their stores approved for product tagging after an initial rejection.
However, there are some potential solutions that we have heard have worked from other merchants. I will be sending you an email shortly with some recommendations that I hope will help, so please keep an eye out for that and get back to me there if you have any questions or comments. -Victor, Shopify Support
Crappy app. Took forever to get it to sync. I want to promote posts, but the app cannot see my payment method even though it has been entered. So, I cannot even pay to have my posts promoted. No customer support. So, I guess they will not make advertising money from my business
Thank you for taking the time to write this review on the Instagram sales channel. This sales channel is designed to create product tags on Instagram posts that make the posts 'shoppable' (http://bit.ly/2mG3Weq) with a click. However, the app does not help create promoted posts, or run paid ads on Instagram. To create these ads, please follow these steps instead: http://bit.ly/2l9J8vm.
I'm going to send you an email shortly with more information on this. If you have any questions or concerns, please just reply directly to my email and I'll be happy to help further. Looking forward to connecting with you! - Rae, Shopify Support
ANOTHER BUSINESS WHO CANNOT GET THIS APP TO WORK I'M FUMING !!!! This is ridiculous unless you downloaded the app over a year ago, it doesn't work ! Don't even bother
Thank you for sharing this feedback. I'm sorry to hear about the problems you're having with setting up the Instagram sales channel, and I understand the frustration that this has caused. So that we can discuss your specific situation in more detail, I'm going to send you an email shortly. Please reply to my email once you receive it, and I'll be happy to provide further assistance with this. Thank you. - Rae, Shopify Support
I have tried for several months to get my Shopify account linked to my Instagram account but I keep getting a message that my store is not eligible because it violates their eCommerce policy. When I go to appeal the decision I click the "fill out form" option which is suppose to list the items that violate their policy but there are no items listed.
Thank you for sharing your experience with the Instagram channel. I'm sorry to hear that your store was marked as ineligible to use the channel, and that you're having issues appealing this decision. I would like to help look into this further, so I'm going to send you an email shortly with more information. Once you receive this email, just reply directly to me and I'll be glad to discuss this in more detail. Looking forward to hearing back from you! - Rae, Shopify Support
Soul California Eyewear
This is the worst app I've ever encountered. Shopify support can't even help in getting this working. I normally never leave reviews but I felt compelled on this occasion.
Thank you for reaching out with this feedback. I'm sorry to hear that you've had difficulties with getting the Instagram app working, and I'd really like to speak with you further to discuss your experience in more detail.
So that we can connect on this, I'm going to send you an email shortly. Please reply to my email once you receive it so that we can look into the issues you're having. I look forward to hearing back from you. - Rae, Shopify Support
This app really does not work. Many issues with integration. Such as recognising if you're an admin on the page you own and telling you you're ineligible to advertise products based on the type of products in your store (even with zero products). I've read dozens of complaints on this issue but nothing is being done.
A complete nightmare!!!
Thank you for taking the time to write your review and provide us with feedback. I can appreciate the frustration felt over the issues with the Instagram integration and unfortunately this has affected a number of merchants seeking to use the channel.
Whilst the reviews process is handled entirely on Instagram's end, meaning Shopify cannot influence any decision, we have heard of some potential solutions that other merchants have had some success with. I will be sending you an email shortly to touch base with you and find out what you have tried so far. I look forward to hearing back from you. -Victor, Shopify Support
Why is this app still here? It doesn't work. It doesn't integrate with Instagram. Please fix this asap
Thank you for your review! Depending on the exact issue you're seeing with your connection you may need to make sure your accounts meet all of the requirements to sell on Instagram. This help doc goes over those - http://bit.ly/31tEvfM.
I’ll follow up with you via email as well in case you need any further assistance on this! -Lizzy, Shopify Support