Overall rating Based on 546 reviews
Jazzy Glass Gems
I cannot get my instagram tag feature to link with my Shopify store. I've spent ENDLESS hours trying to figure this out both on my own, with facebook and with instagram. I figured Shopify would be able to help. After a total of around 2 1/2 hours, no solution. So bummed :(
Hi there. Thanks for sharing this review with our team. I know it's disappointing to not be approved for product tagging by Instagram. I'm going to share your feedback with our product team directly and have sent you an email so that we can discuss this and anything else you might need assistance with. I hope to hear back from you! -Emma, Shopify Support
Be Pretty Not Petty Apparel
My store keep being rejected and I'm unsure y? www.beprettynotpettyapparel.com I keep tying but nothing is changing. let me know what im doing wrong or another route!
Thanks for sharing this review about your experience with the Instagram Sales channel. I wish that I could provide you with the reasoning behind this decision, however, at this time the decision is made by Instagram and we are not given any additional information. I have reached out to you via email so that we can log this feedback for our developers and discuss this further. I look forward to hearing back from you! -Emma, Shopify Support
Like many others, I have spent countless hours trying to get this to work. There is no reason why my Instagram Business account should not be approved for shopping, and it's impossible to get answers. ARGH!!!!!
Thank you for taking the time to share this review. I'm very sorry to hear that your business was not accepted for product tagging on Instagram. It's disappointing for you and for us as well, because at this time, we aren't provided with any reason(s) for these decisions and the decision is made solely by Instagram as to which businesses are approved or disapproved. I do recognize how frustrating this experience has been for you and I will be sharing your feedback with our product team so that we can continue to improve the Shopify platform and apps. I've also reached out to you by email with some steps to take and hope to hear back from you so that we can discuss this further. -Emma, Shopify Support
tagging products is not working. I have different sizes of a product and it only ever lets me tag 1 size. It used to work then all of a sudden just stopped working. I have been trying to get somebody to help me for weeks. Shopify says its not their problem and contact IG. nobody from IG has gotten back to me. In my settings menu under shopping it says I have multiple products yet I can only tag 1. Stinkeroo service IMO.
Thank you for taking the time to leave your review and provide your feedback for the Instagram app. I'm sorry to hear that you've been unable to resolve this issue thus far, and I can appreciate the frustration in having things stop working all of a sudden with no clear way of fixing the problem.
Instagram are very difficult to reach and receive direct support from, and unfortunately there's only a limited amount we at Shopify can do to resolve some of the problems with the integration. However, I would like to discuss this issue with you in more detail to see if we can try anything from our end to help, so I will be sending you an email shortly about this. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
Maria Alicia Jewellery
Frustrating. Time consuming, Money wasting app.
I switched to Shopify from a beautiful Squarespace website for the Shopify sold advertising of selling my jewellery on Instagram.
Have spent hours of time trying to work out why I was refused to no avail, everything seems right now.
If I had know all this I would have just stuck with my Squarespace account.
I contacted Shopify support and spoke with a guy who tried to help and then pretty much said - nope nothing more we can do our end. And no surprises - Instagram have never replied to my support log!
Out of pocket and confused about what to do next - I am a small business and can't waste any more time and money but feel in the social media led world Instagram would be a good target market for my pieces!
Thank you for reaching out and sharing your experience with the Instagram sales channel. I'm sorry for the issues that this app has created for you. I understand how much time this has taken and the frustration that this has caused, especially after switching your business to Shopify specifically to use Instagram.
I'd really like to speak with you about your situation in more detail, so I'm going to send you an email about this today. Please keep an eye out for this email in your inbox, and reply directly to me there so that I can assist further. Looking forward to connecting with you on this! - Rae, Shopify Support
its trash it doesn't work. I tried over and over and over again and nothing work. this is the only reason I went to Shopify this app is straight trash.
Thanks for proving this feedback on the Instagram app. I'm sorry to hear about your experience. I can understand how frustrating it is to not be able to use a feature that was a main factor in you choosing to use our platform for your business.
I would really like to speak with you further so that we can discuss this in more detail. I'm going to reach out to you via email shortly, so please keep an eye out for this. I look forward to hearing back from you! - Rae, Shopify Support
Denied immediately with no valid explanation or suggestions to resolve. Highly disappointed as this feature was one of the main reasons I switched to Shopify in the first place.
Thank you for reaching out with this feedback. I completely understand your frustration with being immediately denied use of the Instagram app, especially as this was a main factor of switching your business over to Shopify.
While Instagram is responsible for reviewing and approving stores on their end, I would like to help support you further and hear more about your experience. I will send you an email shortly so that we can discuss this in more detail. Looking forward to hearing back from you! - Rae, Shopify Support
Completely JOKE! Frustration and Many valuable hours wasted! I would NOT recommend the stress. Thank God I'm not the only one, I'm really frustrated at this point. When I integrated the Instagram app with my Shopify store it said that it would take a few days to know if my store was eligible or not for product tagging on the platform, however my store was denied within a very short period of time. My store meets all Instagram's criteria but it was still denied. Although my store is successfully integrated with Facebook. I have even spoken with Shopify Guru's & Facebook support and NO ONE can see what the issue is. I depend greatly on Instagram traffic for my business since this form of marketing works best for my niche. I'm really disappointed with the ineffectiveness of this sales channel. I have had MANY boutique friends that were approved right away. Please help!.......
Thank you for sharing this feedback. I'm sorry to hear that you weren't approved by Instagram to use their app, and I understand the frustration that this has caused.
I'm going to follow up with you via email so that we can discuss your experience in more detail, and so that I can offer some additional information and troubleshooting options. Looking forward to connecting with you and helping further! - Rae, Shopify Support
There are a growing number of Shopify users that have not been approved by Instagram. I have followed all of the guidelines and there is no established review process for being 'unapproved'. Shopify needs to support their users as our businesses depend on EVERY sales channel.
Thank you for posting this feedback and sharing your thoughts on the review process for the Instagram app. Instagram currently handles all of these reviews on their end, and they unfortunately don't share any details with us about their processes.
However, I absolutely understand your frustration with this, and I would like to support you further as best as I can. I'm going to follow up with you via email so that we can discuss your experience in more detail. I hope to hear from you soon! - Rae, Shopify Support
This app shouldn't exist if it doesn't do what it says. What's the point of having an instagram app that can't import your products on instagram because instagram as a third-party company doesn't comply?
Thank you for getting in touch and for leaving your feedback. I can appreciate the frustration in not being approved for Instagram's product tagging feature, as well as the lack of clarity with regards to the reason for denial. Whilst a large portion of merchants who want to use the feature are able to do so, there are unfortunately a significant number who are denied access.
There might be a couple of things you could try to get approved on a second attempt, so I will be sending you an email with some more details. Please keep an eye out for my email and I look forward to hopefully discussing this further with you. -Victor, Shopify Support