Overall rating Based on 565 reviews
Blush and Gold Collective
I have had my Shopify since 1/2019 and I have yet to get approved for product tagging. I have tried every trick in the book and cannot get it approved. It's ridiculous to have to pay for services i cannot fully use. I would appreciate some help. I know my shop follows all the guidelines. I had a beautiful wordpress site that cost me a ton of money to have built. I specifically came to Shopify for the product tagging. To spend all that money and time to have a product that does not work is very sad.
Thank you for sharing this review with us. While the approval for product tagging does come from Instagram directly, there are sometimes ways to reach out and request they look again. Have you been able to report this issue to their support using the Instagram app?
I'd like to look over your account and chat about your options in more detail. I've sent you an email and look forward to hearing back. -Lizzy, Shopify Support
Instagram have rejected my shop a few times now even though I can't see how I don't comply with their policies. It's incredibly frustrating as this app was part of the reason why I chose Shopify for my business.
Hi, there. Thanks for reviewing the Instagram app and sharing your feedback. I'm sorry that you have been rejected from using this app several times now, and I understand the frustration that this has caused for you. I would really like to speak with you about this to hear more about your experience, so I'm going to reach out to you via email shortly. Please reply directly to my email once you receive it and I'll be happy to help further. Thanks! - Rae, Shopify Support
For some reason it won’t let me have a Instagram shop
So annoying I’ve tried everything
Can any one help
Hi, there. Thank you for sharing this feedback on the Instagram app. I'm sorry to hear that you're having issues with the app, and I would really like to help look into this on our end. So that we can discuss this in relation to your specific store, I'm going to reach out to you via email. Please keep an eye out for my email, and reply directly back to me once you receive it so that I can assist further. Looking forward to hearing from you! - Rae, Shopify Support
i'm reviewing this 3rd time
a guy called @typical_agency 0n instagram he helped me to get approve my business within 2 days guys
i highly vouch him recommended for you guys
advance wishes, all the best for you shopping tag approval
Rooted Adoption Apparel
One of the worst experiences I've had with a feature that seems so easy to fix. Actually paying for a feature that you can't use is crazy and I hope it gets fixed soon or I will have to leave Shopify. I've tried every single trick and still can't get approved for IG shopping. This has been going on for too long, it's time to resolve the issue Facebook and Shopify!
Hi, there. Thank you for sharing this review on the Instagram app. I'm sorry to hear about all the troubles you've had with setting up this app, and I completely understand the frustration that this has caused. I'm going to reach out to you via email shortly so that we can discuss this in more detail. Please reply directly to my email once you receive it, and I would be glad to help further. - Rae, Shopify Support
Halia & Jade
Idk why but this app along with my Facebook stopped working all of a sudden. I have no idea how to fix it! None of my products are showing up on my Facebook therefore I can't tag them in Instagram and I haven't been able to connect to an actual person on either platforms.
Hi there. Thanks for sharing your feedback with us. I'm sorry to hear that you've had this frustrating experience. Your feedback is valuable and will help us improve the platform and our apps so we thank you for taking the time to share it with us. I’ve followed up with you via email so that we can discuss this further and hope to hear back from you. -Emma, Shopify Support
Ladybugfeet Jewelry Designs
I have tried repeatedly to install this app and it keeps denying me. I would so like to be able to tag my products to link to my website and/or my facebook products....
Thank you for posting this review on the Instagram app. I'm sorry that your store keeps getting denied to use the sales channel. I understand how frustrating this is, so I would really like to help further. So that I can look into your store specifically, I'm going to send you an email with some extra information. Once you receive this email, please reply directly to me there and I would be happy to help troubleshoot your store's connection further. Thanks! - Rae, Shopify Support
It works for one of my stores but not the other with no real valid reason or how to fix it i have tried every thing i sent messages with no reply
Thank you for sharing this review. I'm sorry to hear that you're having troubles connecting the Instagram sales channel to one of your stores, and I would really like provide some additional assistance with this. I'm going to send you an email shortly so that we can look into your specific store in more detail and help troubleshoot things on our end. Please keep an eye out for this email and reply directly to me there so that we can discuss this further. Looking forward to hearing back from you about this! - Rae, Shopify Support
Gold Link co
Hi, i've been trying for several hours now. But i cannot seem to get around the Eligibility Issue. It states my region is not covered for this specific App. but i've been seeing Several Brands from Philippines using this Feature. is there any way i can get around the issue? p.s. i do not offer any credit card payment/online payment on my website only cash on delivery services which is why i am thinking i can just change a certain address.
Thank you for sharing this feedback with us. At this time, it doesn't look like this channel is available to merchants based in the Philippines, according to this Instagram resource: http://bit.ly/33w3rnX. However, I understand how disappointing it is to not be eligible to use the Instagram channel, and I would really like to discuss this with you further, so I'm going to send you an email shortly. Please feel free to reply directly to this email so that we can speak about your experience in more detail. Looking forward to hearing from you! - Rae, Shopify Support
Jazzy Glass Gems
I cannot get my instagram tag feature to link with my Shopify store. I've spent ENDLESS hours trying to figure this out both on my own, with facebook and with instagram. I figured Shopify would be able to help. After a total of around 2 1/2 hours, no solution. So bummed :(
Hi there. Thanks for sharing this review with our team. I know it's disappointing to not be approved for product tagging by Instagram. I'm going to share your feedback with our product team directly and have sent you an email so that we can discuss this and anything else you might need assistance with. I hope to hear back from you! -Emma, Shopify Support