Overall rating Based on 470 reviews
I got disapproved with NO REASON and I can do nothing! No help from Shopify, no help from Instagram.
Fatally Feminine Designs
Something needs to be fixed with this app. I also received a denial by instagram like many others here for violation of their TOS which is blatantly untrue. I scoured the TOS for any possible problems (I sell jewelry) and couldn't find one single thing that was even close to being a problem. This app was not ready for rollout. If you get denied neither shopify nor instagram will help you. It's been over 2 weeks and have not heard back from instagram after I requested help. Fix this issue or make this app unavailable.
Have been waiting 2 weeks now for instagram to "verify" my account.....
Straight Outta Russia
Been selling on Facebook and Shopify for years. Facebook sales channel works Instagram gave denial for no reason/ no way to contact/ all TOS on our shop are 100% compliant >>> this app is broken and needs to be removed from the market place and stop frustrating all the shop owners trying to implement it.
Elana Carello Sweaters
So incredibly frustrating. This was NOT ready to roll out, and Shopify will frustrate you to hell and back with their useless 'support'. Basically it's saying that it's not their problem and to get help from Instagram. Instagram famously NEVER answers a help request. I was reject for violating terms of usage which is ridiculous. I'm switching to BigCommerce. My faith in shopify is gone. Update: Tried the advice below about disconnecting and connecting again with 'ecommerce' as your fb store description. Did not work. As a matter of face, fb flagged FOUR of my sweaters. Completely insane.
Wicked Flame Candle
Frustrated with this! Annoyed with Shopify and their lack of support. If you offer a service, add-on, etc., help your customers solve issues instead of saying oh well contact Facebook. I too have the required Shopify plan. My Facebook has a business page. I have had Shopify linked to Facebook for years, and have had purchases through Facebook. Facebook and Instagram are connected properly, but still got rejected from Instagram Sales Channel with no reason why. When I search how to appeal the choice, there's a link that takes you to absolutely no where. Meanwhile, I see similar shops and products up and running.
North Pole West
The app works as described. We got it up and running without a hitch so I have to give it a five. The only disappointment is, we have seen little response (sales) for having installed it. Being a year-round Christmas shop I'll give it thru Christmas 18 to judge it more fairly.
I need to add to my review.
After posting, someone went to my Instagram account and commented that the app was not working and hinted I gave a false review. I welcome visitors but please note I do not tag products on every post. If you want to see the app in action you must look at posts with the shopping bag in the corner.
1 Shot Gear
Useless app with no appeal process. Following the instructions won't help you.
Works just fine. Adding shopping cart easy, you need Facebook shop and Instagram business profile before you start.
I agree with other "worthless" reviews. They will not approve us even though we are approved on Facebook. We have nearly 10k followers. There is no way to appeal or contact ANYONE. I spent tons of wasted time on this. Unbelievably frustrating.