Instagram channel

Instagram channel

by Shopify

Sell on Instagram by tagging products in your posts & stories.

1.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    9% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    83% of ratings are 1 stars

All reviews

471 - 480 of 617 reviews

Dog And Hat

Although our store does comply, we are unable to be eligible. There is no one to escalate to and it causing unfair advantage to competitors. Taken up lots of time to try and understand why. Turns out its LUCK.

Theshoppinghut Com

Horrible! Horrible! Horrible! That's all I could say. My store complies with Instagram's commerce policy but the still won't accept it. Every single time I try contacting them they don't respond. It is so frustrating that they do not give an explanation. I don't even think that they look at it.

The second I submitted to be eligible for product tagging they had already declined it. This app better get fixed or be taken out of the store. This is ridiculous!!!

Burke Ewig Jewelry

I am trying for over 2 month to sell through instagram but my profile is no eligible. I send several reports to instagram but have no answer with a solition.

Right Cross Fitness

Same story like everyone else's. My store is not eligible for product tagging even though all the e commerce instagram policies and standards are met.

Please fix this.

International Wing Chun Academy Online Shop

Absolutely atrocious. My store complies with Instagram's commerce policy to the letter, yet it was rejected without any explanation. Even though they say this can be appealed, there's no way to do this. Probably for the better that I didn't end up wasting money advertising on this platform.


Your store isn’t eligible for Instagram product tagging no way to contact or appeal. Seems like the same story as everyone else.


Tras varios día de trabajo para intentar conseguir el etiquetado de producto. Mi cuenta ha sido rechazadas, y veo que cumplo todos los requisitos... Y lo peor, no te dicen un motivo y tampoco se puede contactar con el centro de ayuda de Instagram. ¡Lamentable!


Like others i dealt with the Instagram not a business profile for a while. Once i figured that out, Instagram then said by page isn't eligible for product tagging. Doesn't give you any specific reason and there is no way to actually contact them.
This needs to be fixed!

Ideal Garden Markers

This app/sales channel needs to be pulled from Shopify & the App store until it's fixed by Instagram.

You'll be rejected by Instagram when you try to get store approval and they won't provide the reason for your rejection. They'll claim you can contact Instagram, but they never tell you HOW to appeal. The only thing you can do is report a problem on the Instagram app, but you'll never hear back from them.

Despite Shopify claiming that they're the app developer, Instagram holds all the power of authorizing you to use their store and Shopify will constantly pass the buck onto them if you try to contact Shopify to complain about this.

The app is infuriating to try and set up and none of the instructions on what to do matter if you can't even install it. Either fix the approval procedures and give people explanations for why they were rejected, or just pull the app from the store since it's unable to function for the majority of Shopify users.


Solution for connecting Instagram to Shopify, easy!

"So I started doing some research and I found the issue. You can not have your FB page set to different countries, ages, or sexes. In other words, if your FB page is set to only show your postings to people over 18 only in the United States it won't work."

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