Wicked Flame Candle
Frustrated with this! Annoyed with Shopify and their lack of support. If you offer a service, add-on, etc., help your customers solve issues instead of saying oh well contact Facebook. I too have the required Shopify plan. My Facebook has a business page. I have had Shopify linked to Facebook for years, and have had purchases through Facebook. Facebook and Instagram are connected properly, but still got rejected from Instagram Sales Channel with no reason why. When I search how to appeal the choice, there's a link that takes you to absolutely no where. Meanwhile, I see similar shops and products up and running.
1 Shot Gear
Useless app with no appeal process. Following the instructions won't help you.
I agree with other "worthless" reviews. They will not approve us even though we are approved on Facebook. We have nearly 10k followers. There is no way to appeal or contact ANYONE. I spent tons of wasted time on this. Unbelievably frustrating.
Worthless. Will not approve, cannot appeal. Facebook Shop has been linked and set up for MONTHS now. Instagram has over 5500 followers and has also been a business account since the beginning. The only items being advertised on FB Shop is candy and tshirts. What a joke.
I have the required Shopify plan. My Facebook has a business page. I have had Shopify linked to Facebook for several months, and have even had purchases through Facebook. Facebook and Instagram are connected properly, but still got rejected from Instagram Sales Channel with no particular reason why. When I search how to appeal the choice, there is no course of action mentioned.
Only One Life Creations
I'm yet another very disappointed user who got rejected by Instagram for no apparent reason. I can't help but think that this app wasn't ready for prime-time and is causing our shops to get rejected. And yes, my store, Facebook, and Instagram were all set up precisely as others have described in order for it to work right. So frustrating that we're missing out on a great sales channel because...well...nobody knows why!
Also rating 1 star because there's no 0 choice. Have been waiting the reviewing for the last 2 days, and unfortunately was declined, stating that business is not eligible. The worst there's no way to contact anyone about the decisions. I read all requirements and I do respect all of them. If someone can get back to me and explain, and make it works, i would appreciate it. thanks
a week later, I
Getting the messae - "Your store isn’t eligible for Instagram product tagging
View Instagram’s commerce policy to learn why your store isn’t currently eligible." This despite spending thousands on instagram adverts each month, so it doesnt make sense. Cant contest the judgement. Very frustrating. Stopping us doing things as a business as to be able to sell on instagram would be really useful.
To add to the frustration- the problem may be due to being eager and signing up on the first day when it wasn't working properly due to an issue with facebook.
Will happily change this to a 5 star review if someone can get this working.
Sausage And The Dog
Was declined but no idea why as I meet all requirements.
I have a FB shop linked to my Shopify. I have a business IG.
I've uninstalled, reinstalled, updated, reverted to previous versions, removed all linked accounts, re-added them, removed personal accounts even though they weren't linked to Sausage and The Dog. Arghhhhh
No way to appeal even though FB says you can.
No answers anywhere as to how to appeal or why I was specifically declined.
Wouldn't give any stars!!
This could have been such an amazing app, but its complicated set-up was such a negative that I was so annoyed that my store was declined after I'd finally done everything right. Instagram has failed to tell me why my store was declined even though my Instagram page is doing really well and drives a lot of traffic to my store. What a waste of time. Not happy.