Overall rating Based on 568 reviews
Updated Review: Are you having issues with being denied immediately, and can't seem to contact Instagram? I highly recommend using Facebook Ad Support live chat. I was able (after searching and searching) to chat to a real person, and she was able to request approval for my instagram shopping. (we were approved, but if we had been denied she would have been able to tell me WHY which may be very important to some of you.)
Now that we have been approved, the actual workings of the app are very nice and we haven't had any issues.
I haven't been approved to sell on Instagram, despite checking all of the required boxes. My Facebook Shop works perfectly, I am not sure why Instagram is being so difficult and I am not able to reach anyone that can help.
Thank you for taking the time to share your review with us. Facebook and Instagram will review your store separately as they have different guidelines and processes.
This is why some businesses will see an approval on Facebook, but not on Instagram. Many of these businesses though, are able to request Instagram take a second look at their account by Reporting a Problem within the Instagram app. In here you are able to request a second review and share any details about your business which you feel will help with an approval.
I would like to take a look into your account with you to see if there are any other steps we can take. I will be reaching out to you via email, and look forward to speaking more soon! -Lizzy, Shopify Support
Haute Kinky Hair
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To sum up: Instagram / Facebook support is non-existant. Shopify support tried to help me more, but I'm pretty sure that the issue stems from this IG / FB, notorious for doing everything to make it difficult for their users to contact them for help when needed. But when it's about taking money for ads, they are here in a hurry!
Same as many here: issue is with IG Sales Channel - pending or unnaproved (I don't even know at this point), while my catalog was pushed to Facebook Shop. I fit all the requirements.
This should be a disgrace from a company valued at billions of dollars.
Thank you for sharing this feedback. I'm sorry to hear that the issues with this app have been causing so much frustration. While there isn't a way to directly contact Instagram, many businesses do see their accounts receive a second review after reporting a problem within the app. You can do this in Instagram under Settings.
I know you've already spoken with our support, but I'd like to reach out again to see if there are any other options we can look into with your account. I'll be emailing you shortly so that we can chat in more detail! -Lizzy, Shopify Support
Same boat! Cannot get an approval or a denied reason - I have triple checked all settings, business account is in place and it works perfectly with my other account...I have 2 shopify stores selling the same products - 1 of them approved and connected to IG the other is DENIED..Really same products but 1 is okay and the other is not
Thank you for your review. I have seen this happen in the past, as Instagram are taking your entire business into account during their review.
There are several requirements we have listed here that they'll look at to start with - http://bit.ly/31tEvfM.
For this reason it is possible that two different stores with the same product would receive different approval statuses. I'd like to keep working with you on this to see what else I can suggest. I've sent you an email and look forward to speaking more. -Lizzy, Shopify Support
Same issue as everyone else below. My IG shop was declined even though my FB was approved. Makes no sense and losing potential customers because of it. My IG has 45K followers and I am missing out on a huge opportunity due to this feature not working. I have contacted support from IG twice and haven't heard back. I also reached out to Shopify twice and they said IG would need to help. There is no number or email to reach out to IG. Very frustrating, especially with holiday sales coming up. Really don't know what else to do. I have read so many things online and tried everything!
Thank you for sharing your experience with the Instagram app here and I'm sorry to hear that you've had this issue. As you've seen, this problem has regretfully affected a significant number of merchants and at this time there is no known solution or appeals process that denied merchants can take advantage of.
We have heard of some potential workarounds that have worked for others, so I will be reaching out to you via email to see if there's anything else we can try. Please keep an eye out for my email and get back to me there if you'd like to discuss this issue in more detail. -Victor, Shopify Support
Lord and Lady M
Damn, should have read the reviews before messing with this. Nothing works, get declined, now i can't even get it to access facebook as apparantly i'm not an admin. Meet all the criteria but IT'S A NO FROM INSTA
Thank you for writing your review and for detailing the problems you've had. There are some known issues connecting to both the Instagram and Facebook sales channels; the former is more difficult to solve, as there is no clear appeals process for Instagram denials, but we are aware of some more reliable solutions for admin issues when connecting to Facebook.
I will be sending you an email shortly to see where you are at with these issues and I'll see what I can do to help. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
I can only relate to what others already underlined:
My shop was not allowed on instagram but funnily enough most of the products got allowed on facebook while others got refused by facebook for no apparent reason. Obviously complaining to facebook or instagram is pointless since their support is useless. I will stay away from any type of social media marketing and pay money to their competitors instead because they are a dead end these days.
Thank you for taking the time to write your review and I'm sorry to hear that you had this issue with Instagram. This is unfortunately a relatively common problem that merchants experience and Instagram rarely provides context behind why they have denied a store use of the product tagging feature, which is a cause of frustration.
There are some potential workarounds that we have heard have worked, which I will send to you via email for you to consider if you do wish to try again. I understand though that given this experience, you may decide to seek other alternatives in terms of marketing and advertising. -Victor, Shopify Support
I have been trying to get help with this for a while, i was not approved and there is no one or any link to contact innsta for help. Really dissapointed.
Thank you for sharing this review. I'm sorry to hear that you weren't approved to use the Instagram sales channel, and I understand the disappointment this caused. Have you tried reporting a problem to Instagram about this directly through their app (http://bit.ly/2WNwrbj)? In some cases, other merchants have been approved after doing this. I'm going to follow up with you via email so that we can discuss this further. I look forward to connecting with you soon! - Rae, Shopify Support
The same problem like many people before me. My Instagram wouldn't connect to my FB and I can't tag my products. I DID NOT post any personal pictures, always only business related and I am meeting all their requirements. I DID write on Instagram support twice and no message back, no approval, nothing. Guys, this is very frustrating. Adela
Hi, there. Thanks for leaving a review on the Instagram sales channel. I'm terribly sorry to hear that this has been such a frustrating experience for you. It sounds like you've taken the necessary steps to ensure that your business would be accepted. The only other suggestion is to try reaching out to Facebook's live-chat support through the Business Help Center. I've sent you an email as well so that we can discuss some alternatives while you're waiting to get this resolved. I look forward to hearing back from you! -Emma, Shopify Support
Nak Nak's Laboratory
Isn't there a way to contact Instagram? Their help center is really vague and I don't understand why I'm able to sell on Facebook but not on Insta which is extremely disappointing. I was hoping to build my audience through insta and now I don't know what else to do.
Thanks for taking the time to share your feedback with us about your experience with the Instagram channel. I'm sorry to hear that Instagram has denied your store for product tagging. I know that it's very disappointing. There are other ways to use Instagram to build your audience, so I've sent you an email to follow up on this and we can discuss some ideas there! Hope to hear back from you. -Emma, Shopify Support