Overall rating Based on 571 reviews
Same issue as everyone else below. My IG shop was declined even though my FB was approved. Makes no sense and losing potential customers because of it. My IG has 45K followers and I am missing out on a huge opportunity due to this feature not working. I have contacted support from IG twice and haven't heard back. I also reached out to Shopify twice and they said IG would need to help. There is no number or email to reach out to IG. Very frustrating, especially with holiday sales coming up. Really don't know what else to do. I have read so many things online and tried everything!
Thank you for sharing your experience with the Instagram app here and I'm sorry to hear that you've had this issue. As you've seen, this problem has regretfully affected a significant number of merchants and at this time there is no known solution or appeals process that denied merchants can take advantage of.
We have heard of some potential workarounds that have worked for others, so I will be reaching out to you via email to see if there's anything else we can try. Please keep an eye out for my email and get back to me there if you'd like to discuss this issue in more detail. -Victor, Shopify Support
Lord and Lady M
Damn, should have read the reviews before messing with this. Nothing works, get declined, now i can't even get it to access facebook as apparantly i'm not an admin. Meet all the criteria but IT'S A NO FROM INSTA
Thank you for writing your review and for detailing the problems you've had. There are some known issues connecting to both the Instagram and Facebook sales channels; the former is more difficult to solve, as there is no clear appeals process for Instagram denials, but we are aware of some more reliable solutions for admin issues when connecting to Facebook.
I will be sending you an email shortly to see where you are at with these issues and I'll see what I can do to help. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support
I can only relate to what others already underlined:
My shop was not allowed on instagram but funnily enough most of the products got allowed on facebook while others got refused by facebook for no apparent reason. Obviously complaining to facebook or instagram is pointless since their support is useless. I will stay away from any type of social media marketing and pay money to their competitors instead because they are a dead end these days.
Thank you for taking the time to write your review and I'm sorry to hear that you had this issue with Instagram. This is unfortunately a relatively common problem that merchants experience and Instagram rarely provides context behind why they have denied a store use of the product tagging feature, which is a cause of frustration.
There are some potential workarounds that we have heard have worked, which I will send to you via email for you to consider if you do wish to try again. I understand though that given this experience, you may decide to seek other alternatives in terms of marketing and advertising. -Victor, Shopify Support
I have been trying to get help with this for a while, i was not approved and there is no one or any link to contact innsta for help. Really dissapointed.
Thank you for sharing this review. I'm sorry to hear that you weren't approved to use the Instagram sales channel, and I understand the disappointment this caused. Have you tried reporting a problem to Instagram about this directly through their app (http://bit.ly/2WNwrbj)? In some cases, other merchants have been approved after doing this. I'm going to follow up with you via email so that we can discuss this further. I look forward to connecting with you soon! - Rae, Shopify Support
The same problem like many people before me. My Instagram wouldn't connect to my FB and I can't tag my products. I DID NOT post any personal pictures, always only business related and I am meeting all their requirements. I DID write on Instagram support twice and no message back, no approval, nothing. Guys, this is very frustrating. Adela
Hi, there. Thanks for leaving a review on the Instagram sales channel. I'm terribly sorry to hear that this has been such a frustrating experience for you. It sounds like you've taken the necessary steps to ensure that your business would be accepted. The only other suggestion is to try reaching out to Facebook's live-chat support through the Business Help Center. I've sent you an email as well so that we can discuss some alternatives while you're waiting to get this resolved. I look forward to hearing back from you! -Emma, Shopify Support
Nak Nak's Laboratory
Isn't there a way to contact Instagram? Their help center is really vague and I don't understand why I'm able to sell on Facebook but not on Insta which is extremely disappointing. I was hoping to build my audience through insta and now I don't know what else to do.
Thanks for taking the time to share your feedback with us about your experience with the Instagram channel. I'm sorry to hear that Instagram has denied your store for product tagging. I know that it's very disappointing. There are other ways to use Instagram to build your audience, so I've sent you an email to follow up on this and we can discuss some ideas there! Hope to hear back from you. -Emma, Shopify Support
B Brave Clothing
I have - Like many others - Struggled to get our website to link its catalogue through to Instagram. I have installed and deleted the app many times since April, and still no luck.
The review process doesn't allow for feedback, so there is no reason why we failed in their eyes.
Shopify I understand you do not have access to their review system, but surely with this many 1* reviews, there is something you can help with?!
Thank you for sharing your feedback, Sam. We truly value your opinion and appreciate you taking the time to share it with us here so that we can make improvements.
You're correct that we do not have any additional information regarding the decision that Instagram makes and there is currently no appeal process that we've been provided with. The best way to contact Instagram is through the "Report a Problem" button in the Instagram app, and some merchants have seen success by connecting to Facebook's live-chat support tool through their Business Help Center.
I’ve followed up with you via email so that we can discuss this further and I can then share your feedback to our development team. Specifically, I will request that we work with Instagram to have them provide more clarity about rejections and facilitate an appeal process. I've also got some suggestions for other ways to utilize Instagram while you're unable to tag your products. I hope to hear from you soon! - Emma, Shopify Support
Pacific Ring of Style
Won't link to my store. Terrible. Tried multiple times etc with no luck. Not able to contact Instagram for help either.
Thank you for sharing this feedback with us! You're correct in that Instagram don't have a direct method of contact, however you can submit a message to them by reporting a problem within the app.
I've sent you an email as well so that we can discuss your store and this process in more detail. -Lizzy, Shopify Support
Shop I Am Luna Sol
Tried this when I first opened my store last year and was instantly denied for no apparent reason. Decided to give it another go since I had the time...nope. Same result. Denied instantly. No way to appeal. What a joke.
Thank you for your review and I'm sorry to hear that this has been your experience. I know it's frustrating to not have an appeal process readily available. Have you tried reporting a problem to Instagram through the app? It can take time to receive a response but this is the only option available currently. I'd like to share this feedback with our developers and I've sent you an email so that we can look at other ways to utilize Instagram while you're unable to tag your products. I hope to hear back from you! -Emma, Shopify Support
Willow & Olive
If I could leave zero stars I would. I have a FB page, and it won't connect. I also have been denied IG as well. Nothing will connect. It shows my FB personal name connected, of which I am the owner of my business page (spent hours on this in FB business getting it set up.) CANNOT CONNECT TO ADD THIS CHANNEL because it won't connect to my FB page!!! This has been going on for months. The hours I have spent on this, trying to make this work, is too many to count. I am seriously thinking about leaving Shopify so I can find another provider that works seamlessly with Instagram and Facebook for shopping. PLEASE someone help me!!!
Thank you very much for your review here! I'd like to take a look at your account with you to see what we can do to help you make sure your accounts are connected.
While we aren't able to appeal Instagram's review, I do know that your Facebook page will need to be properly connected before Instagram will work correctly.
I've also responded to your review on the Facebook Shop app and will be following up with you via email so that we can continue to work on the issues you've been seeing. I look forward to speaking soon! -Lizzy, Shopify Support