Instagram channel

Instagram channel

by Shopify

Sell on Instagram by tagging products in your posts & stories.

Overall rating
1.5 of 5 stars
Based on 566 reviews

  • 5 of 5 stars
    9% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    4% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    83% of ratings are 1 stars

All reviews

1 - 10 of 468 reviews

Key Element Skincare

The app tells me that my Facebook and Instagram are now connected. Then it gives me an error message that I'm not the admin on the Facebook page I'm trying to connect to. Really? I sent all the screenshots to Shopify tech support person and apparently everything is connected properly. I tried uninstalling and reinstalling the app numerous times, but the error message persists.

egosphere sunglasses

no tenemos idea del porque instagram no enlaza nuestra tienda para poder etiquetar productos muy mal shopify deberian de checar estos problemas

Rude Rainbow

Instagram/Facebook should be ashamed of themselves! And the same to Shopify for allowing such a terrible app to be available! And then when asking for help they themselves do not even have a contact person to help in these situations.

Take a look at these reviews! What a disaster!

I have not been approved for Instagram again and again because I am apparently a "dating site"! Which is so wrong but there is NOTHING you can do about it.

Instagram is one of the main sales channels most of these people go into business. And then after months and years of starting a business they are instantly denied due to a computer making the wrong decision!

Something needs to be done!


Apparently EVERYONE is getting this as message as well? :
"Instagram Shopping isn’t available for your account. Learn more about set up requirements."

I followed up and read EVERY SINGLE THING I could that they recommended and cannot find a SINGLE reason why we are "disapproved". None. Good luck figuring out how to ACTUALLY appeal the decision as well. Useless.

Not surprised with the amount of 1 Star reviews. Seriously disappointed.

Fairfield London

It doesn't work. when the customer selects a product and clicks to view on the website from Instagram; it redirected to a Facebook error page.

For Beloved Girl

I also didn't get approved. After I read the reviews they all have an issue like me. I'm wondering why Shopify or Instagram did not fix this, hmm.

Developer reply

January 21, 2020

Thank you for sharing this review with us!

I completely understand how it can be frustrating not to see an approval when hoping to use the Instagram tagging features. While ultimately, Instagram are responsible for the review process, we hope to support Shopify business owners and get as many merchants as possible tagging on the platform! That being said, there are several restrictions and requirements to be able to use Instagram Shopping. You can find them here (

I will also be following up with you via email to log your feedback for our development team and look over your store with you to see what else I can suggest! -Lizzy, Shopify Support


I'm not getting approved for the 9th time. It's really getting frustrating and my store will mainly depend on IG to sell.

Developer reply

January 21, 2020

Thank you for very much for this feedback!

I'm sorry to hear that you've been having difficulty setting up Instagram tagging. I would like to go over your account to help and see if there is anything we can do to get you set up!

I’ve followed up with you via email to provide further assistance on this. -Lizzy, Shopify Support


My store is NOT getting APPROVED. I've uninstalled and reinstalled this channel more than 6 times now. I have no idea why I'm getting rejected.
I started my store because I thought I could leverage IG to get sales. And now this happens. Can I get some support from Shopify?

Developer reply

January 21, 2020

Thank you for sharing this feedback with us! Instagram does have a strict list of requirements, and it can sometimes be easy to miss one or two. You can find them here, if you'd like to take a look! (

You will also need to be accessing the Instagram app from a location that is supported by the feature, as they will reject the account or disable the feature if they track the app being using in an unsupported location. You can find the list of supported locations here. (

I will be following up with you via email to offer further assistance on this as well, but wanted to share a link to our support center where you can reach out to our teams right away in future! ( -Lizzy, Shopify Support

Elizabeth's Classics

To me, since they say it is ineligible with no explanation, and we have normal products...nothing against the terms and conditions...I have to say it is worthless...

Developer reply

January 21, 2020

Thank you for taking the time to leave this review for us! I'm sorry to hear that this app wasn't helpful for your business at this time.

When Instagram denies a store access to the tagging feature there are sometimes ways to appeal the decision. Have you tried reporting a problem within the app at all?

I’ve followed up with you via email to log your feedback for our development team and discuss further options for appealing the rejection. I look forward to speaking more soon! -Lizzy, Shopify Support


SCrap. Can't add my store & no reason available !!! morons. Not eligible ?? Who not eligible ?????? If you can't add my store, at least give a reason so i work on it. time wasters.

Developer reply

January 21, 2020

Thank you for sharing this feedback with us.

Our team at Shopify doesn't have direct access to Instagram's review process. That being said we have recently been able to work with their team to develop a selection of different messages if your account isn't approved. This will help to narrow down what we might need to work on to get the accounts connected!

I’ve reached out to you via email to go over this in more detail, hope to hear from you soon! -Lizzy, Shopify Support

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