Instagram channel

Instagram channel

by Shopify

Sell on Instagram by tagging products in your posts & stories.

1.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    9% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    2% of ratings are 2 stars
  • 1 of 5 stars
    83% of ratings are 1 stars

All reviews

10 reviews

Danielle Louise Fashion

I am still waiting for Instagram to approve our store - it has been over 2 weeks now is this normal? We have been trading for over 20 years :)

Developer reply

April 23, 2020

Thank you for writing your review and I'm sorry to hear that you're having this wait. There is no guaranteed timeline for approvals to be made on Instagram's end, and whilst two weeks does sound longer than most, it's entirely plausible that there are currently some delays on Instagram's end that are causing decisions to be made later than they otherwise would. Either way, I will send you an email shortly to follow up with you on this and see if you're still waiting or if the approval decision has been made. Please look out for my email if you're still needing help with this. -Victor, Shopify App Support


For some reason it won’t let me have a Instagram shop
So annoying I’ve tried everything
Can any one help

Developer reply

August 19, 2019

Hi, there. Thank you for sharing this feedback on the Instagram app. I'm sorry to hear that you're having issues with the app, and I would really like to help look into this on our end. So that we can discuss this in relation to your specific store, I'm going to reach out to you via email. Please keep an eye out for my email, and reply directly back to me once you receive it so that I can assist further. Looking forward to hearing from you! - Rae, Shopify Support

Ladybugfeet Jewelry Designs

I have tried repeatedly to install this app and it keeps denying me. I would so like to be able to tag my products to link to my website and/or my facebook products....

Developer reply

August 13, 2019

Thank you for posting this review on the Instagram app. I'm sorry that your store keeps getting denied to use the sales channel. I understand how frustrating this is, so I would really like to help further. So that I can look into your store specifically, I'm going to send you an email with some extra information. Once you receive this email, please reply directly to me there and I would be happy to help troubleshoot your store's connection further. Thanks! - Rae, Shopify Support

Pause & Allure Boutique

I am really upset. Only half of my items are showing from my online store. Eleven of the 19 items are showing for purchase.

Developer reply

June 3, 2019

Thank you for sharing this feedback with us about the Instagram app! I'm sorry to hear that not all of your products are available to be tagged, and I understand why this would be upsetting. I've followed up with you via email so we can investigate this further. We’re always working to improve the way our apps work, so we'll make sure to log your feedback for our development team as well. - Lauren, Shopify Support


i try it, but failed. I don't know why, can you help me ?
The Instagram is very important. I want open the store.

Developer reply

May 30, 2019

Thank you for this feedback. I understand how frustrating this is for you. I have sent you an email to give you the opportunity to provide any further feedback you may have. Hope to hear from you soon!

- Alex, Shopify Support

Original Hair

Finally worked for me. after 5 months I just received an instagram notification that I am approved, joke!

Developer reply

April 26, 2019

Hi, there! Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements. I'm so glad your account has been approved by Instagram. I’ve followed up with you via email so that we can discuss this further and I can then share your feedback to our development team. Hope to hear from you soon! - Jason, Shopify Support

Sparkle & Dot Designs

Pretty rubbish. My items seem to have been in review for weeks and weeks. Great idea but pretty useless execution.

Developer reply

March 22, 2019

Hi, there. Thanks for sharing your feedback with us, it’s important that we hear from store owners about their experience so we can continue to improve. I’ve reached out to you via email so that we can discuss this further and I can then share your feedback to our development team. Hope to hear from you soon! - Emma, Shopify Support


It is good for traffic in my shop. I am not sure about the oversales sales though.
Window shopping for IG users.

Kintsugi Fine Arts

I am only writing this review in an effort to help others, actually. There's absolutely nothing that's *wrong* with the app, and it certainly has nothing to do with Shopify. Instagram, however, needs to rethink their process of integrating storefronts into their service and offering instructions to doing so with much more clarity. I've literally spent the last 2 weeks, working daily, to connect our Ig business account with our store front and FB and happened to stumble upon a review by Vinyl Decal Shop Inc today that saved our bacon.

First: Search and find Vinyl Decal Shop Inc's review here, with an update, dated for Oct 15, 2018.

2) Follow all instructions given there, to a 'T.' Don't question the order or the directives, just follow each step precisely as they've laid them out. They were super clear, easy to understand, so follow each, in order.

3) Once you've finished, I just wanted to add to their instructions: you'll need to go into Shopify and go through each product there and add Instagram as a sales channel and save before you can then tag in instagram.

You'll know it's connected because in Shopify it will ask if you want to set up tagging for Ig. Also, when you go back into Ig, it will instantly show a pop up asking if you want to connect a source and start tagging. Forget the Ig instructions about "Go into Settings and turn on tagging in Shopping," etc. Literally, NONE of the directions they've published will get this particular service working except to follow the instructions found here from Vinyl Decal Shop Inc.

Instagram is who needs to hear your complaints. They've miserably failed their users in how they've misled people in setting this up.

Good luck! It should work for you, too, when you follow all the simple steps.

Panoramic Lifestyle Clothing

Giving this 2 stars instead of one because I eventually got this working. I also used the Facebook Business Manager, Facebook Feed for the catalog, and the pixel integration. Previous I kept getting instantly denied every time I attempted to connect the IG sales channel. I used another IG account and after 4 days that was approved for product tagging. Unfortunately, I built a decent size following and business off of @panoramiclifestyleclothing already and I really don't want to start over.