Overall rating Based on 519 reviews
I haven't been approved to sell on Instagram, despite checking all of the required boxes. My Facebook Shop works perfectly, I am not sure why Instagram is being so difficult and I am not able to reach anyone that can help.
Thank you for taking the time to share your review with us. Facebook and Instagram will review your store separately as they have different guidelines and processes.
This is why some businesses will see an approval on Facebook, but not on Instagram. Many of these businesses though, are able to request Instagram take a second look at their account by Reporting a Problem within the Instagram app. In here you are able to request a second review and share any details about your business which you feel will help with an approval.
I would like to take a look into your account with you to see if there are any other steps we can take. I will be reaching out to you via email, and look forward to speaking more soon! -Lizzy, Shopify Support
For some reason it won’t let me have a Instagram shop
So annoying I’ve tried everything
Can any one help
Hi, there. Thank you for sharing this feedback on the Instagram app. I'm sorry to hear that you're having issues with the app, and I would really like to help look into this on our end. So that we can discuss this in relation to your specific store, I'm going to reach out to you via email. Please keep an eye out for my email, and reply directly back to me once you receive it so that I can assist further. Looking forward to hearing from you! - Rae, Shopify Support
Ladybugfeet Jewelry Designs
I have tried repeatedly to install this app and it keeps denying me. I would so like to be able to tag my products to link to my website and/or my facebook products....
Thank you for posting this review on the Instagram app. I'm sorry that your store keeps getting denied to use the sales channel. I understand how frustrating this is, so I would really like to help further. So that I can look into your store specifically, I'm going to send you an email with some extra information. Once you receive this email, please reply directly to me there and I would be happy to help troubleshoot your store's connection further. Thanks! - Rae, Shopify Support
Pause & Allure Boutique
I am really upset. Only half of my items are showing from my online store. Eleven of the 19 items are showing for purchase.
Thank you for sharing this feedback with us about the Instagram app! I'm sorry to hear that not all of your products are available to be tagged, and I understand why this would be upsetting. I've followed up with you via email so we can investigate this further. We’re always working to improve the way our apps work, so we'll make sure to log your feedback for our development team as well. - Lauren, Shopify Support
i try it, but failed. I don't know why, can you help me ?
The Instagram is very important. I want open the store.
Thank you for this feedback. I understand how frustrating this is for you. I have sent you an email to give you the opportunity to provide any further feedback you may have. Hope to hear from you soon!
- Alex, Shopify Support
Finally worked for me. after 5 months I just received an instagram notification that I am approved, joke!
Hi, there! Thank you for sharing your feedback, we truly value your opinion and appreciate you taking the time to share it with us here so that we can make any necessary improvements. I'm so glad your account has been approved by Instagram. I’ve followed up with you via email so that we can discuss this further and I can then share your feedback to our development team. Hope to hear from you soon! - Jason, Shopify Support
Sparkle & Dot Designs
Pretty rubbish. My items seem to have been in review for weeks and weeks. Great idea but pretty useless execution.
Hi, there. Thanks for sharing your feedback with us, it’s important that we hear from store owners about their experience so we can continue to improve. I’ve reached out to you via email so that we can discuss this further and I can then share your feedback to our development team. Hope to hear from you soon! - Emma, Shopify Support
It is good for traffic in my shop. I am not sure about the oversales sales though.
Window shopping for IG users.
Kintsugi Fine Arts
I am only writing this review in an effort to help others, actually. There's absolutely nothing that's *wrong* with the app, and it certainly has nothing to do with Shopify. Instagram, however, needs to rethink their process of integrating storefronts into their service and offering instructions to doing so with much more clarity. I've literally spent the last 2 weeks, working daily, to connect our Ig business account with our store front and FB and happened to stumble upon a review by Vinyl Decal Shop Inc today that saved our bacon.
First: Search and find Vinyl Decal Shop Inc's review here, with an update, dated for Oct 15, 2018.
2) Follow all instructions given there, to a 'T.' Don't question the order or the directives, just follow each step precisely as they've laid them out. They were super clear, easy to understand, so follow each, in order.
3) Once you've finished, I just wanted to add to their instructions: you'll need to go into Shopify and go through each product there and add Instagram as a sales channel and save before you can then tag in instagram.
You'll know it's connected because in Shopify it will ask if you want to set up tagging for Ig. Also, when you go back into Ig, it will instantly show a pop up asking if you want to connect a source and start tagging. Forget the Ig instructions about "Go into Settings and turn on tagging in Shopping," etc. Literally, NONE of the directions they've published will get this particular service working except to follow the instructions found here from Vinyl Decal Shop Inc.
Instagram is who needs to hear your complaints. They've miserably failed their users in how they've misled people in setting this up.
Good luck! It should work for you, too, when you follow all the simple steps.
Panoramic Lifestyle Clothing
Giving this 2 stars instead of one because I eventually got this working. I also used the Facebook Business Manager, Facebook Feed for the catalog, and the pixel integration. Previous I kept getting instantly denied every time I attempted to connect the IG sales channel. I used another IG account and after 4 days that was approved for product tagging. Unfortunately, I built a decent size following and business off of @panoramiclifestyleclothing already and I really don't want to start over.