InstaIndex: IndexNow for Bing

Thank you for your detailed review, Graham! We’re thrilled that you found our app simple to install and use, and we appreciate your kind words about our customer support. As you mentioned, the app facilitates notifying search engines, but the decision to index ultimately rests with them.

Sites with good SEO typically see a high submission-to-indexing ratio. For newer sites, it's crucial to be patient and address any issues highlighted in Bing Webmaster Tools while continuously improving SEO. The decision to index is determined by algorithms and depends on various factors, including the age and popularity of the site, backlinks, niche, and quality of content.

Rest assured, we are here to help with any issues you encounter when submitting URLs. The Bing team has assigned us a project manager, and we are continuously working with them to ensure our submissions are optimized for search engines. We recently implemented meaningful submissions—a first in any IndexNow implementation on the internet—that compares changes and only submits a URL if the change is important for SEO, thereby improving the quality of our submissions.

We will bring your indexing issue to our contact at Bing. However, based on their usual recommendations, it's vital to focus on SEO improvements, as these are crucial for better indexing results.

Thank you again for your feedback and for giving InstaIndex a try. If you have any further questions or need assistance, please don't hesitate to reach out.

Update:
Thank you, Ece, for your update! We really appreciate your feedback and are glad we were able to help you. We are always here to support you.

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Original response:
Thank you for your feedback and for using InstaIndex. We apologize for the delay in our response, as Shopify reviews can take a few days to be published, and we were not aware of your feedback until it was live.

We understand your enthusiasm for getting your products ranked on Bing and driving traffic. To help with this, our app is designed to notify search engines about changes on your store, reducing the time it takes for them to become aware of new URLs or updates such as content improvements for SEO or price adjustments.

However, it's important to note that InstaIndex does not directly influence the indexing or ranking of your store pages. Our function is to notify search engines promptly, and it is at the sole discretion of the search engines to crawl, index, and rank your pages.

We reviewed your submission logs and noticed that you submitted 2,500 URLs in a single manual submission about 20 days ago. If these URLs were submitted without any changes, such as bulk pricing adjustments or content updates, this would violate IndexNow guidelines and be considered misuse of the protocol. As an official Bing partner, we do not support this and provide multiple warnings in our app before you reach the manual submission page.

The IndexNow protocol is a combined effort of multiple search engines to help site owners notify them about changes on their site, reducing the need for regular sitemap crawls and making the indexing process more efficient. Once a URL is submitted, it is up to the search engines to decide whether to crawl, index, and rank that page. IndexNow simply reduces the time between changes on your site and when search engines become aware of them.

For any further questions or issues, please get in touch with us directly at support@klipp.tech. We're here to help.

Thank you for sharing your experience, Norbert. We're thrilled to hear that our app meets your indexing needs. Your recommendation means a lot to us.

Thank you for taking the time to leave a review! We're delighted to hear you found the app helpful and easy to set up. If you have any feedback or need assistance, please don't hesitate to reach out.

Thank you for your review! We're thrilled to hear that the app is saving you time and that the markets support feature has been beneficial for your needs. If you have any questions or need further assistance, please feel free to reach out.

Thank you for the wonderful review, Tom! We’re delighted to hear that you found our customer service helpful. We believe that InstaIndex will continue to make indexing your products on Bing faster and easier. Your feedback is greatly appreciated and helps us continue to improve our service. Thanks again for choosing klipp.tech!

Update June 8: Thanks for updating your review with more details. Since we haven't received your email response, we're addressing your concerns here.

Just to clarify, even if you're bulk submitting URLs you updated yesterday, they'll still be flagged as late submissions. During our calls with the Bing team, they made it clear that the app should only submit URLs that have changed "after" the app was installed. We built the app with Bing’s guidelines, and it works exactly how they wanted it. Auto-submitting existing URLs without changes goes against IndexNow protocol and can be counterproductive. We don’t recommend or promote this practice. We recommend submitting your sitemap to notify search engines about all existing URLs for your newly created site. SEO is a long-term game, and you’ll get the best results by making sure Bing learns about any new updates on your site through the IndexNow protocol.

While our App Store listing clearly mentions that we auto-submit URLs when changes are made, we apologize for any confusion caused. We'll work on better educating our new users about IndexNow.

Regardless, for users who need to manually submit URLs following changes, we support one-click bulk submission from the Shopify products table. Here, you can filter, select, and submit multiple products using the "Submit to IndexNow" action. This feature is highlighted on the manual submission page with screenshots, as well as in the app store images.

We've designed the app to be minimalistic and user-friendly—install, subscribe, and forget. We want you to focus on what you do best: selling your products. As the app is still relatively new and our priority has been on technical aspects and bug fixes, we will now shift our focus to educating our users about IndexNow and how it works.

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Thank you for your review. We appreciate your feedback and apologize for any confusion caused.

Please note that Shopify takes a couple of days to review and publish app reviews, which is why we were not aware of your issues until now. For immediate assistance, we always recommend contacting us directly at support@klipp.tech.

Regarding your expectation for the app to automatically submit all your existing pages, this is not how the IndexNow protocol works. As an official Bing IndexNow partner, we adhere to their guidelines, which recommend submitting URLs only when changes occur. Automatically submitting existing URLs without changes could negatively impact your crawl rate, indexing, and rankings. Our app is designed to submit URLs when you create a new page or update an existing one, ensuring efficient and effective indexing.

We strive to communicate these details clearly in the welcome email, FAQs on the app dashboard, and the app listing. However, we understand there may be some confusion, especially for users transitioning from gray hat SEO indexing apps. We're committed to improving our communication and support to better meet your needs.

Regarding the contact page issue, we've been unable to reproduce it on our end. We will reach out to you directly to gather more information and provide the assistance you need.

Thank you for your understanding. We're eager to hear from you and improve our app to better serve you.

¡Muchas gracias por tus amables palabras! Nos alegra saber que la aplicación te está ayudando a mejorar el SEO y a ahorrar tiempo. Trabajamos duro para mantener y mejorar la app, y comentarios como el tuyo nos sacan una sonrisa. Estamos aquí para lo que necesites.

Thank you for taking the time to leave a review. We appreciate your feedback and apologize for the inconvenience you experienced.

We understand how frustrating it can be when things don’t work as expected. We have checked our server logs and found no errors related to your shop, which suggests that the issue might have been a temporary hiccup in either Shopify loading our app or an internet connection problem. In most cases, simply refreshing the page can resolve these kinds of issues.

We pride ourselves on offering top-notch customer support and are committed to resolving any problems as quickly as possible—most support tickets are resolved within hours. We would love the opportunity to make this right for you.

To ensure you have a smooth experience, we invite you to reinstall the app and get in touch with us directly at support@klipp.tech if you encounter any issues. Our dedicated support team is always ready to assist you and ensure everything runs smoothly.

Thank you for your patience and understanding.

Thank you for the amazing review, Sandeep! We’re thrilled to hear that you appreciate the minimalist design and functionality of our apps. We’re grateful to have you as a repeat customer and look forward to continuing to provide you with reliable and efficient solutions. Thanks again for choosing klipp.tech!