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Feels like I just subscribed to a beta product. The premium plan is supposed to automatically submit my URL's, yet it's doing nothing for my existing pages after days. Do I submit them manually? Do I wait? I'd love to troubleshoot this and find out more answers, but the only thing that exists on this product is a single landing page, and the contact page of your subsite doesn't work.
While I appreciate that you replied saying this explanation is in your welcome email and slightly mentioned in your dashboard FAQ, you should make this clear on the actual ad profile, before users install the product and purchase premium. If a user has a new shop and recently updated a bunch of pages that have not been indexed yet, the tool that should automatically submit these doesn't, because the changes were made yesterday and the app was installed today, leading me to having to submit everything manually anyways and defeating the purpose of automation. At the minimum you should at least recognize those pages and allow the user to make the choice to submit or not, but there is not much with this product all together from features, info, or anything else, everything is all one pagers.
I appreciate you following up with me after you post your reply here, but I've already uninstalled the product.
Update June 8: Thanks for updating your review with more details. Since we haven't received your email response, we're addressing your concerns here.
Just to clarify, even if you're bulk submitting URLs you updated yesterday, they'll still be flagged as late submissions. During our calls with the Bing team, they made it clear that the app should only submit URLs that have changed "after" the app was installed. We built the app with Bing’s guidelines, and it works exactly how they wanted it. Auto-submitting existing URLs without changes goes against IndexNow protocol and can be counterproductive. We don’t recommend or promote this practice. We recommend submitting your sitemap to notify search engines about all existing URLs for your newly created site. SEO is a long-term game, and you’ll get the best results by making sure Bing learns about any new updates on your site through the IndexNow protocol.
While our App Store listing clearly mentions that we auto-submit URLs when changes are made, we apologize for any confusion caused. We'll work on better educating our new users about IndexNow.
Regardless, for users who need to manually submit URLs following changes, we support one-click bulk submission from the Shopify products table. Here, you can filter, select, and submit multiple products using the "Submit to IndexNow" action. This feature is highlighted on the manual submission page with screenshots, as well as in the app store images.
We've designed the app to be minimalistic and user-friendly—install, subscribe, and forget. We want you to focus on what you do best: selling your products. As the app is still relatively new and our priority has been on technical aspects and bug fixes, we will now shift our focus to educating our users about IndexNow and how it works.
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Thank you for your review. We appreciate your feedback and apologize for any confusion caused.
Please note that Shopify takes a couple of days to review and publish app reviews, which is why we were not aware of your issues until now. For immediate assistance, we always recommend contacting us directly at support@klipp.tech.
Regarding your expectation for the app to automatically submit all your existing pages, this is not how the IndexNow protocol works. As an official Bing IndexNow partner, we adhere to their guidelines, which recommend submitting URLs only when changes occur. Automatically submitting existing URLs without changes could negatively impact your crawl rate, indexing, and rankings. Our app is designed to submit URLs when you create a new page or update an existing one, ensuring efficient and effective indexing.
We strive to communicate these details clearly in the welcome email, FAQs on the app dashboard, and the app listing. However, we understand there may be some confusion, especially for users transitioning from gray hat SEO indexing apps. We're committed to improving our communication and support to better meet your needs.
Regarding the contact page issue, we've been unable to reproduce it on our end. We will reach out to you directly to gather more information and provide the assistance you need.
Thank you for your understanding. We're eager to hear from you and improve our app to better serve you.