The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This app is good but not their hot line : their only way to solve my issue was to unstall the app and upgrade (before we waited 2 days). My developer found a solution without them... I have only word about your answord : you are not truthful ! We work with many apps and we have no issue !
We have told your developer to upgrade the app to fix the conflict issue with the theme and other apps. Then we have resolved that issue but he has required more and threat us!
Anyway, your shop still uses this app. That proves the quality of our app. Thank you!