The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
This app is great. At first, the advaned search results page did not work correctly with our customized theme but the great support staff at InstantSearch+ was able to get it working correctly in no time at all. We can already see that this is saving our customers time and really adding value to our shopify store.
If you have lots of products in your store this app is a must have.
My initial review is below. Good things first - support is outstanding.
Product really sucks. The app rolls out features without really testing things out and tries to load paying customer to do the testing job for them. End results - we have had site wide disruption twice so far. Did not receive a proper response or redressal.
The app directly starts messing with the theme code without your knowledge. Given that the features are not tested properly, it almost always leads to disrupting your normal course of business.
After a recent update, the app erased all the settings on the theme. Basically, it caused a down time of over 8 hours during our peak business time.
Overall, very risky app to have if you are serious website. Other things are the bad UI/UX and buggy over all implementation.
The product intent is good, but implementation is buggy and paid customers are just guinea pigs for testing.
This app has really exceeding our expectations. We were looking for something that fast, reliable, responsive and with a clean UI. This app fits the bill perfectly. The best thing so far has been the quality of support. The team has been extremely responsive. Ed especially seems to be always on and responds pretty fast. Any minor issues that we identified were fixed pretty much in a matter of less than an hour.
We have been using app for almost a month now and would recommend the app whole heartedly to all the startups out there. Similar solutions are close to $500 per month, so to me its a no brainer. My whole hearted 5 stars to this app!
Simply the best Search app for Shopify, made by developers who do care and listen to app users. Support is outstanding, one of the best I ever had the pleasure to work with. The features are amazing and new ones are constantly added. It is a bit more costly than others but it is worth every penny, it's a great investment. It is a must for Shopify stores and we are very happy we found it. Try it out, you will be happy you did!
Fantastic product, but more importantly great customer service.
I had some wonky issues getting search to work on networks with a VPN and they made a couple of tweaks to fix it immediately. Truly impressed.
Zohar and Ed have implemented a number of features within days after requesting them. We're an enterprise user at the $200 level and couldn't be happier.
Amazing search tool. Great insight for analytics. Easy to use.
We've tried several different search solutions and InstantSearch+ has been hands down the best. Since install we have seen an increase in conversion rate and the built in sorting feature has been an excellent addition to our site. If anyone has any doubt as to the impact a proper site search can have on your business, give this app a try. - EarthLED.com
great app, we have 20k items in our store and instant search works like magic. the guys at instant search are super helpful and they respond very fast. everything you expect and more, this is the way an app should work. great job guys.
NY Fashion Center Fabrics
This app is awesome!!! Installed instantly. We had some customizations to take care of and worked closely with Ed from their team to get these taken care of immediately. They have excellent support, even went out of their way to help us.
As for the product, what can I say. It's necessary, and these guys offer an extremely useful dashboard. Underserved searches data allows us to make adjustments for current trends. Synonyms and rankings are other useful features.
Powerful search results app worth every penny!!!
1PROY Driftwood & Healing Stones
Great app, awesome functionality and almost instant support! one click installation, highly recommended!!
Great app and AMAZING support! Ed rules :)