Classificação geral
4,3
Número por nível de avaliação
  • 77% das avaliações são de 5 estrelas
  • 10% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 12% das avaliações são de 1 estrelas
29 de janeiro de 2024

We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.

Beaded Blondes Wholesale
Estados Unidos
6 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 31 de janeiro de 2024

Thank you for the wonderful review! We prioritize our customer service and easy claims process so it is great to hear that you’ve had a great experience with our app!

18 de janeiro de 2024

It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.

Prolisok
Estados Unidos
4 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 31 de janeiro de 2024

We are glad that you had a great experience with our app so far! That’s what we call the brighter side of shipping!

14 de novembro de 2023

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

VOELEN
Estados Unidos
Aproximadamente 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 15 de novembro de 2023

Hi VOELEN,

We are so glad to hear that you had a great experience with our support team! Our team appreciates the positive feedback and is dedicated to providing you the best support. Happy shipping!

23 de maio de 2023

I really enjoy the smooth process when using this app. I recently had to make a claim and it was easy, I provided them with the information needed when filling out the form and a few days later it was approved. They have even helped me set it up on my website with some customizations which is really great. Patrick Bell is my rep and he always answers my phone calls when I need help with something and if he is unsure he will find out and get back to me. That kind of customer service is a big reason why I recommend working with this shipping insurance company.

larueperformance.com
Estados Unidos
7 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 24 de maio de 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that you got to experience this firsthand while customizing your website! Kind people like you make our job a pleasure.

Data de edição: 17 de janeiro de 2024

I had problems setting up billing as I kept getting error messages, and had to write an e-mail to InsureShield support, but in the end it sorted itself out. The rest of my startup with InsureShield went smoothly.

The app is currently running smoothly with no further issues. Customer support has been very supportive, especially Charles...thanks for your help.

Coffeio.store
Estados Unidos
4 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 20 de setembro de 2023

Hi Coffeio.store, we are glad that you were able to smoothly set up the InsureShield app after the initial error messages. This feedback is helpful to our team and helps us improve. Here’s to happy shipping!

26 de abril de 2023

It gives us peace of mind to know we can rely on coverage for our precious tea and ceramics while the easy claim process helps take some of the pain away. Our customers are always impressed that a small shop like ours can give large company customer service.

Tea Dealers
Estados Unidos
Mais de 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 26 de abril de 2023

That's what we call the brighter side of shipping! Thank you, Tea Dealers, for the wonderful review. We are happy to hear you had a positive experience with our claims process.

11 de julho de 2023

I cannot say enough good things about my experience with InsureShield. I have had some questions and needed some assistance since starting with InsureShield and service has been phenomenal!
I am a former user of a different insurance service and had to make a change because claims were paid but took weeks/hours to resolve. The InsureShield process for claims is so much easier and quicker. Thank you, InsureShield!

RTC Fitness Equipment
Estados Unidos
5 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 13 de julho de 2023

Thank you for the wonderful review RTC Fitness Equipment! We are so happy to hear that you had a positive experience with our customer support & claims process. Here’s to happy shipping!

28 de abril de 2023

UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. Our previous insurance company denied most of our claims saying it was our fault not their shippers. But with UPS Capital our claims have been going through and the process is so much easier.

Thank you UPS Capital!

Yandas Music
Estados Unidos
12 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 28 de abril de 2023

Thank you for the review Yandas Music! We are thrilled that you've enjoyed your claims journey with us. Thank you for being such a valued customer and sharing your positive experience!

10 de maio de 2023

I've use UPS Capital for over a year now and their insurance processing for claims is the best we've used to date. Incredibly fast processing, simple and intuitive interface and they cover a vast amount of service levels and service providers. We've used them from domestic and international shipments with zero issues. I highly recommend you using them if you're contemplating adding insurance to your shipments.

Typically Blush
Estados Unidos
Mais de 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 10 de maio de 2023

Thank you for the kind review Typically Blush! We aim to provide good service in a variety of circumstances, so we're happy to hear that we're able to meet your range of shipping needs as well as a smooth claims process.

28 de abril de 2023

As a company that relies on the timely delivery of packages, we are confident in InsureShield's package insurance. Their straightforward claim process and reliable payment of claims ensure that our bottom line will not suffer from any unforeseeable losses. Moreover, the added protection against package theft through their app is a valuable benefit that provides us with peace of mind, and ensures our customers' satisfaction. In short, InsureShield's package insurance is an invaluable product that helps us mitigate risks, protect our business interests, and maintain the highest level of customer service. I can't overstate how highly I recommend this app!

Budget Billiards Supply
Estados Unidos
Mais de 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 28 de abril de 2023

Thank you Budget Billiards Supply for the kind review! We love to hear that you are happy with our customer service and our claims process. Happy shipping!