InsureShield Package Protect , 54 avaliações

We have been using the UPS Capital app for our Shopify store for a year and a half now and love it. It did have some hiccups but seems like they have made some changes to the platform. As a Shopify merchant that uses a vendor to drop ship for us without insurance, this has been a great value to the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. InsureShield for Shopify makes the process of filing claims simple and effective regardless of carrier. Customer support both phone for technical quesitons, the responsiveness from our claim representative, along with payments have been great. We rarely have claims but this gives us peace of mind incase something happens.

The service has been a welcome addition to my store. Most important is the wonderful customer service that has been very helpful assisting with questions and details of my account!

InsureShield shipping coverage is easy to use and supportive to the business we use it for. The claim processes is always easy when needed. Patrick Bell has been very helpful with partnerships and is always responsive when I have questions.

Great customer support and followup to questions. I have this app on 2 stores and it gives me the peace of mind that if anything were to happen to my customers orders in transit. The value for your money is excellent. You can set up which order values you want, have the customer elect it or you pay for the coverage for all your orders. Claims are easy. We have high and low value products and cover all. Patrick was great at checking in and following up after setup.

Their customer service is top notch! We appreciate all your help in resolving the issues and kept us updated in every steps.

Before, UPS Insureshield had to get insurance for each package when generating the shipping label; now, it is done automatically and gives the Customer the option of adding the insurance to their cart. It has been about six months since I started using it, and after the initial setup, it has been 'setup and forget.' Works seamlessly in the background. Had one claim which took 3 weeks to resolve with minimal fuss.

Over the past couple of years, we have tested Shipsurance, Route Package Protection, and InsureShield. And to be very honest, InsureShield is the best one by a million miles. InsureShield gives us the peace of mind that Shipsurance never could. It was close to a nightmare working with Shipsurance on a claim, they would make us (and our customers) wait more than two weeks before asking us for another document from the shipping carrier for no reason. But InsureShield, which is technically run by UPS, so they already know what the entire story behind a lost shipment is. Getting reimbursed for any lost shipments is virtually painless with InsureShield. Route Package Protection is also good, but InsureShield has much better coverage rates, faster reimbursements, and excellent customer support. And, even though they are run by UPS, they also insure USPS and other carrier packages as well. Highly recommended!

Easy setup, reliable customer service and easy to file claims! Jeanne was extremely helpful with installing the app on our Shopify store and is always there when we need her! Highly Recommended!

We really love UPS Capital so far! Makes having coverage for every order super easy, and their customer service is on top of it! I never thought getting insurance payouts for order damages could be SO easy.

Extremely easy setup and a seamless platform which captures your orders with nothing to do on the front end. Jeanne at UPS Capital went above and beyond to provide bespoke solutions for our business to better integrate with the app and has been there for us whenever we've needed her (we ship a very niche product). If you need help integrating or run into any snags, you can rely on customer support (ask for Jeanne!) that is hard to find these days. If you want minimize your risk in a straight forward way (especially if you are shipping a high value product) it makes sense to install the app / use UPS Capital for insurance.