Classificação geral
4,3
Número por nível de avaliação
  • 78% das avaliações são de 5 estrelas
  • 9% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 11% das avaliações são de 1 estrelas
14 de novembro de 2023

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

VOELEN
Estados Unidos
Aproximadamente 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 15 de novembro de 2023

Hi VOELEN,

We are so glad to hear that you had a great experience with our support team! Our team appreciates the positive feedback and is dedicated to providing you the best support. Happy shipping!

11 de julho de 2023

I cannot say enough good things about my experience with InsureShield. I have had some questions and needed some assistance since starting with InsureShield and service has been phenomenal!
I am a former user of a different insurance service and had to make a change because claims were paid but took weeks/hours to resolve. The InsureShield process for claims is so much easier and quicker. Thank you, InsureShield!

RTC Fitness Equipment
Estados Unidos
5 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 13 de julho de 2023

Thank you for the wonderful review RTC Fitness Equipment! We are so happy to hear that you had a positive experience with our customer support & claims process. Here’s to happy shipping!

11 de julho de 2023

Excellent shipping insurance app that easily integrates into Shopify. Customer support during the install process is superb.

Leigh & Elizabeth
Estados Unidos
7 dias usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 12 de julho de 2023

That's what we call the brighter side of shipping! Thank you Leigh & Elizabeth for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark!

Data de edição: 14 de junho de 2023

I have been an InsureShield for Shopify customer since August 2002. We are satisfied with how UPS Capital takes care of our claims. They process the claim soon as you file it with them

O Skin Med Spa
Estados Unidos
11 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 20 de junho de 2023

Thank you for the kind review O Skin Med Spa! We prioritize customer service and we're so happy to hear that you've had good experiences with our claims process. We appreciate you taking time out to provide us with feedback!

23 de maio de 2023

I really enjoy the smooth process when using this app. I recently had to make a claim and it was easy, I provided them with the information needed when filling out the form and a few days later it was approved. They have even helped me set it up on my website with some customizations which is really great. Patrick Bell is my rep and he always answers my phone calls when I need help with something and if he is unsure he will find out and get back to me. That kind of customer service is a big reason why I recommend working with this shipping insurance company.

larueperformance.com
Estados Unidos
7 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 24 de maio de 2023

Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service, and we are ecstatic that you got to experience this firsthand while customizing your website! Kind people like you make our job a pleasure.

22 de junho de 2023

This app is an absolute game-changer! UPS Capital is a true masterpiece that has greatly enhanced my productivity and efficiency. This app deserves a resounding five-star rating for its exceptional quality and unmatched user experience. Highly recommended!

Amor Lafayette
Estados Unidos
Aproximadamente 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 23 de junho de 2023

Thank you for the wonderful review Amor Lafayette. We are thrilled that the InsureShield App has helped enhance your productivity. We greatly appreciate the valuable feedback. Happy shipping!

26 de abril de 2023

It gives us peace of mind to know we can rely on coverage for our precious tea and ceramics while the easy claim process helps take some of the pain away. Our customers are always impressed that a small shop like ours can give large company customer service.

Tea Dealers
Estados Unidos
Mais de 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 26 de abril de 2023

That's what we call the brighter side of shipping! Thank you, Tea Dealers, for the wonderful review. We are happy to hear you had a positive experience with our claims process.

10 de maio de 2023

I've use UPS Capital for over a year now and their insurance processing for claims is the best we've used to date. Incredibly fast processing, simple and intuitive interface and they cover a vast amount of service levels and service providers. We've used them from domestic and international shipments with zero issues. I highly recommend you using them if you're contemplating adding insurance to your shipments.

Typically Blush
Estados Unidos
Mais de 1 ano usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 10 de maio de 2023

Thank you for the kind review Typically Blush! We aim to provide good service in a variety of circumstances, so we're happy to hear that we're able to meet your range of shipping needs as well as a smooth claims process.

28 de abril de 2023

UPS Capital has been a welcome addition to our online store! No matter how good we prepare our shipments, eventually a shipper will lose or damage our order. Our previous insurance company denied most of our claims saying it was our fault not their shippers. But with UPS Capital our claims have been going through and the process is so much easier.

Thank you UPS Capital!

Yandas Music
Estados Unidos
12 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 28 de abril de 2023

Thank you for the review Yandas Music! We are thrilled that you've enjoyed your claims journey with us. Thank you for being such a valued customer and sharing your positive experience!

13 de abril de 2023

Before, UPS Insureshield had to get insurance for each package when generating the shipping label; now, it is done automatically and gives the Customer the option of adding the insurance to their cart. It has been about six months since I started using it, and after the initial setup, it has been 'setup and forget.' Works seamlessly in the background. Had one claim which took 3 weeks to resolve with minimal fuss.

ArtByPino.com
Estados Unidos
12 meses usando o app
UPS Capital Insurance Agency Inc. deixou uma resposta 13 de abril de 2023

Thank you for the kind review! We love to hear that InsureShield has been a seamless experience for you and that you had a good claims process. Happy shipping!