InsureShield Package Protect

I cannot say enough good things about my experience with InsureShield. I have had some questions and needed some assistance since starting with InsureShield and service has been phenomenal!
I am a former user of a different insurance service and had to make a change because claims were paid but took weeks/hours to resolve. The InsureShield process for claims is so much easier and quicker. Thank you, InsureShield!

Fantastic support! They are a great team to work with. I needed a bit of code adjustments and they responded and fixed the issue immediately. Thank you!

This app just keeps getting worse. The app on my store has not allowed me to use it for 2 months now. I've been reaching out to customer support that entire time. Their phone number goes to a voice mailbox that is full (unprofessional). I cannot adjust the settings of my claims or see recent transactions anymore. I've been trying to reach out to someone at UPS Capital to do something as simple as update my email on file with them and nothing has happened for 2+ months now. Sadly, I cannot recommend this app. What's upsetting is although they will not reply to any emails or phone calls, they have problem auto billing our credit card on file like clockwork every single month. I'm hoping someone reads this, takes it seriously and actually solves this issue for us - because your customer support hotlines and email address are going 100% ignored. I also have a claim that has been under "investigation" for 2 weeks now and the claim agent won't reply to me when I ask what the hold up is.

--- UPDATE ----
Yes, you reached out to me to fix it. But as of today, I am getting all the same error messages again and cannot access the app or adjust settings. I've emailed, now I wait for a response (last time, it took 2.5 months before someone got back to me and fixed it). We haven't filed a claim now in two months, yet we send you hundreds of dollars a month.

I had problems setting up billing as I kept getting error messages, and had to write an e-mail to InsureShield support, but in the end it sorted itself out. The rest of my startup with InsureShield went smoothly.

The app is currently running smoothly with no further issues. Customer support has been very supportive, especially Charles...thanks for your help.

Didn't even have a chance to use the app, it's coming back with an error code, I'll be more than willing to change this to 5 stars if I can get re-onboarded again, 3 stars because customer service was great reaching out to me initially!

This app is an absolute game-changer! UPS Capital is a true masterpiece that has greatly enhanced my productivity and efficiency. This app deserves a resounding five-star rating for its exceptional quality and unmatched user experience. Highly recommended!

Excellent shipping insurance app that easily integrates into Shopify. Customer support during the install process is superb.

Unfortunately, they're just like every other insurer. Sell "peace of mind" only to deny every claim based on some obscure excuse. First claim out of the gate was denied, so I've canceled my account. Just wasting money...

We have installed it as a test for insurance of our packages while choosing the option to insure packages only if selected, anyway, we have had it for a few weeks and never used the services and they are charging us fees for some reason even if we proved that the charges are based on false data as we haven't used any of the services. Also, it only covers shopify based orders and not any orders that integrate into shopify from other sources.

App was seamless to integrate and having the ability to customize our products coverage is a nice touch overall. Satisfied with my customer's claim experience as well.