InsureShield Package Protect
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Características
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Se usa directamente en el panel de control de Shopify
Acerca de esta aplicación
Fecha de lanzamiento
21 de enero de 2021
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Garantías y seguros , Gestión de inventario - OtrosFunciona con
Debut, Dawn, Minimal, Brooklyn, Venture, And More!Asegura los envíos y obtén reclamaciones pagadas rápidamente para impulsar las ventas repetidas y las críticas positivas.
Obtén tranquilidad con la protección de pago por uso para contratiempos de envío como daños, pérdidas, y robos en el porche. Establece reglas para cubrir automáticamente tus pedidos. Da a los clientes la capacidad de proteger sus pedidos en el proceso de pago o elige la cobertura para ellos si optan por no hacerlo. Con las reclamaciones normalmente pagadas en cuestión de días, rastrea fácilmente 24/7 y paga tu factura mensual a través de un portal en línea. Los cargos de protección de paquetes se aplican a los pedidos cumplidos según tus preferencias.
- Cobertura de paquetes multi-transportista contra pérdida, daño y robo en el porche
- Reglas flexibles para proteger todos o ciertos envíos basados en valor, SKU, o geo
- Habilita la cobertura del carrito de compra y permite a los clientes elegir la protección del paquete
- Mejora la experiencia del cliente con reembolsos/reordenes rápidos debido a pagos rápidos de reclamaciones
- Obtén soporte dedicado para tus preguntas de protección de envío y reclamaciones
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Precios
UPS Capital Insurance Agency Inc. podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Instalación gratuita
UPS/FedEx/DHL: $0,80 por cada $100 (límite de $10K). Consumidor/Otros: $0,95 por cada $100 (límite de $5K).0% deducible
Instalación gratuita
UPS/FedEx/DHL: $0,80 por cada $100 (límite de $10K). Consumidor/Otros: $0,95 por cada $100 (límite de $5K).0% deducible
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Todos los cargos se facturan en USD. Ver todas las opciones de precios
52 reseñas
I've had the app installed on both my shopify stores and have been using it for a few months now. The app itself glitches a lot. They need to work on that. Additionally, you have to click on too many different options to find the one thing you're looking for. It could be a bit more user friendly.
My claims have been processed in a timely manner, and the filing process itself is super easy. The only thing I don't like is you don't get reimbursed for the shipping cost, meaning what you paid to ship the package that either got lost or damaged, even though 1000% of the time it's UPS's fault. I don't think that's fair at all because I now have to pay for shipping once again to send the customer a replacement. So the initial shipping cost should be reimbursed too.
Customer service is 5 stars for me. Patrick and Charles are super friendly, helpful, and responsive.
Overall, I am satisfied with the app. I now have peace of mind knowing that if my customer's packages are missing or damaged, I can be confident that UPS capital will reimburse me for it, minus the shipping cost.
Hi Exquisite Designs Home Décor, thank you for the wonderful review, we are glad that you enjoyed our customer support team & our quick claims process! We’d like to share that our coverage policies can help reimburse on shipping costs. If you have any questions on how to file a claim including shipping costs or review status of previous claims, please reach out to us at insureshieldsupport@ups.com. Thank you again for your review, any feedback is helpful to our team and helps us get better.
We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.
Thank you for the wonderful review! We prioritize our customer service and easy claims process so it is great to hear that you’ve had a great experience with our app!
App has some glitches but has gotten better since we first installed it. Pretty good about being able to get ahold of someone and follow through is also pretty good.
Hi TCP Pro Racing, it’s great to hear that the app has improved for you after installation & that you’re having good experiences with our customer support team so far. Here’s to happy shipping!
It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.
We are glad that you had a great experience with our app so far! That’s what we call the brighter side of shipping!
I submitted my first claim after months and it has taken a month to get a response only asking for the tracking number because their system is not working properly.
Horrible first-time experience.
UPDATE, Yes I mentioned the tracking number above. Why did it take me to email you a month later to get a response that you needed a tracking number?
Hi Aqua Lab Technologies - we are so sorry to hear about the inconvenience you experienced when filing your first claim with us. After doing some investigation, we identified there was an issue with the first tracking number you provided with your claim. Upon receiving an updated tracking number, your claim was immediately submitted for payment on 12/20.
We hope that clears up any confusion and would be happy to chat more if you have any additional questions or concerns.
Acerca de esta aplicación
Fecha de lanzamiento
21 de enero de 2021
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Garantías y seguros , Gestión de inventario - OtrosFunciona con
Debut, Dawn, Minimal, Brooklyn, Venture, And More!Creada por UPS Capital Insurance Agency Inc.
Acerca de UPS Capital Insurance Agency Inc.
Calificación promedio: 4,3
3 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
35 Glenlake Parkway NE, Atlanta, GA, 30328, US
Soporte técnico
Enviar un mensaje1-800-711-5912
insureshieldsupport@ups.com
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