InsureShield Package Protect
Galerie d’images vedette
Caractéristiques
-
Utilisation directe dans l’interface administrateur Shopify
À propos de cette application
Lancement
21 janvier 2021
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Garanties et assurances , Gestion des stocks – autreFonctionne avec
Debut, Dawn, Minimal, Brooklyn, Venture, And More!Assurez les expéditions et obtenez rapidement le paiement des réclamations pour favoriser les ventes répétées et les avis positifs.
Obtenez la tranquillité d'esprit avec une protection à la carte pour les mésaventures d'expédition comme les dommages, la perte, & le vol de colis sur le porche. Mettez en place des règles pour couvrir automatiquement vos commandes. Donnez aux clients la possibilité de protéger leurs commandes lors du paiement ou choisissez une couverture pour eux s'ils décident de ne pas le faire. Avec des réclamations généralement payées en quelques jours, suivez-les facilement 24/7 & payez votre facture mensuelle via un portail en ligne. Les frais de protection des colis sont appliqués aux commandes remplies en fonction de vos préférences.
- Couverture de colis multi-transporteurs contre la perte, les dommages et le vol de colis sur le porche
- Règles flexibles pour protéger toutes ou certaines expéditions en fonction de la valeur, du SKU, ou de la géo
- Activez la couverture du panier lors du paiement & permettez aux clients de choisir la protection du colis
- Améliorez l'expérience client avec des remboursements/réordonnances rapides grâce à des paiements de réclamation rapides
- Obtenez un support dédié pour vos questions sur la protection d'expédition & les réclamations
Contient du texte traduit automatiquement
Tarifs
Les frais externes peuvent être facturés par UPS Capital Insurance Agency Inc. séparément de votre facture Shopify. En savoir plus
Installation gratuite
UPS/FedEx/DHL : 0,80 € par 100 € (limite de 10 000 €). Consommateur/Autre : 0,95 € par 100 € (limite de 5 000 €). Franchise de 0%
Installation gratuite
UPS/FedEx/DHL : 0,80 € par 100 € (limite de 10 000 €). Consommateur/Autre : 0,95 € par 100 € (limite de 5 000 €). Franchise de 0%
Contient du texte traduit automatiquement
Tous les frais sont facturés en USD. Voir toutes les options de tarification
51 avis
I've had the app installed on both my shopify stores and have been using it for a few months now. The app itself glitches a lot. They need to work on that. Additionally, you have to click on too many different options to find the one thing you're looking for. It could be a bit more user friendly.
My claims have been processed in a timely manner, and the filing process itself is super easy. The only thing I don't like is you don't get reimbursed for the shipping cost, meaning what you paid to ship the package that either got lost or damaged, even though 1000% of the time it's UPS's fault. I don't think that's fair at all because I now have to pay for shipping once again to send the customer a replacement. So the initial shipping cost should be reimbursed too.
Customer service is 5 stars for me. Patrick and Charles are super friendly, helpful, and responsive.
Overall, I am satisfied with the app. I now have peace of mind knowing that if my customer's packages are missing or damaged, I can be confident that UPS capital will reimburse me for it, minus the shipping cost.
Hi Exquisite Designs Home Décor, thank you for the wonderful review, we are glad that you enjoyed our customer support team & our quick claims process! We’d like to share that our coverage policies can help reimburse on shipping costs. If you have any questions on how to file a claim including shipping costs or review status of previous claims, please reach out to us at insureshieldsupport@ups.com. Thank you again for your review, any feedback is helpful to our team and helps us get better.
We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.
Thank you for the wonderful review! We prioritize our customer service and easy claims process so it is great to hear that you’ve had a great experience with our app!
App has some glitches but has gotten better since we first installed it. Pretty good about being able to get ahold of someone and follow through is also pretty good.
Hi TCP Pro Racing, it’s great to hear that the app has improved for you after installation & that you’re having good experiences with our customer support team so far. Here’s to happy shipping!
It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.
We are glad that you had a great experience with our app so far! That’s what we call the brighter side of shipping!
I submitted my first claim after months and it has taken a month to get a response only asking for the tracking number because their system is not working properly.
Horrible first-time experience.
UPDATE, Yes I mentioned the tracking number above. Why did it take me to email you a month later to get a response that you needed a tracking number?
Hi Aqua Lab Technologies - we are so sorry to hear about the inconvenience you experienced when filing your first claim with us. After doing some investigation, we identified there was an issue with the first tracking number you provided with your claim. Upon receiving an updated tracking number, your claim was immediately submitted for payment on 12/20.
We hope that clears up any confusion and would be happy to chat more if you have any additional questions or concerns.
À propos de cette application
Lancement
21 janvier 2021
Langues
anglais
Cette application n’est pas traduite en français
Catégories
Garanties et assurances , Gestion des stocks – autreFonctionne avec
Debut, Dawn, Minimal, Brooklyn, Venture, And More!Conçue par UPS Capital Insurance Agency Inc.
À propos de UPS Capital Insurance Agency Inc.
Note moyenne : 4,2
3 ans d’expérience dans la création d’applications pour l’App Store de Shopify
35 Glenlake Parkway NE, Atlanta, GA, 30328, US
Plus d’applications comme celle-ci
