Order Score & Package Protect
- 定价
-
免费安装。 可能收取其他费用。
- 评分
- 3.7 (44)
配图图库
减少欺诈行为或为发货订单投保以防范意外，让您能够高枕无忧地拓展业务。
借助 AI 驱动的风险智能分析功能，在潜在的高风险订单造成高昂损失之前予以识别并拦截。或者激活发货保护服务，为各大主流承运商的包裹丢失、损坏或被盗情况提供保障。您甚至可以启用结账保护功能，让客户更加安心，确保订单受到保护。选择契合您需求的解决方案。本应用由商务解决方案领域的领导者 UPS Capital® 提供支持。
- 借助 AI 驱动的风险评分自动识别高风险订单
- 通过自动化的拒付申诉模板提升拒付争议解决效率
- 按发票金额赔付的发货保险，承保包裹丢失、损坏或门廊盗窃等情况
- 启用结账保护，提升客户信心
- 这两种解决方案均由 UPS Capital 提供支持并配备专门的支持团队
包含自动翻译的文本
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- 结账
- Shopify 后台
- API
- App block
- Webhooks
评论 (44)
This app and company just keeps getting worse. We have been having claims denied for no reason at all. Sometimes tracking clearly shows it was lost, sometimes it shows it was delivered and we have written affidavit from the customer that it was not, or was stolen. Sometimes even delivered to wrong address. In any case, they will find any reason they can to deny your claims.
Customer support is not help at all and will essentially just forward your emails over to the same claims team that denied them. If you reach out to the claims adjusters, they simply tell you "this is staying closed". My last claim she flat out told me that USPS said the delivered it so it's denied. Ok, so why are you advertising that this protects against theft or packages that were misdelivered?
In the month of December alone, we paid this company (UPS Capital, InsureShield, whatever they go by now), over $800, only for them to deny claims. To me, this is blatant fraud and honestly, we are considering legal action and may also have to talk to our bank about reversing that charge. It's not just these two claims, it's happened before and right now the cost does not justify the spotty coverage they are replying.
Our recommendation, seek a different app. You won't be happy with this one (also, the shopify extension/app is extremely buggy and sometimes won't even show you transactions).
Thank you for taking the time to share your feedback, and we’re genuinely sorry for what you’ve experienced. We understand how frustrating inconsistent claim outcomes and app issues can be, and this is not the experience we aim to deliver. We’ve already put a team on it to investigate both the claim outcomes and the Shopify app issues you mentioned. A team member will reach out directly to collect details and work toward a resolution. We truly appreciate you bringing this to our attention.
It gives us peace of mind to know we can rely on coverage for our precious tea and ceramics while the easy claim process helps take some of the pain away. Our customers are always impressed that a small shop like ours can give large company customer service.
That's what we call the brighter side of shipping! Thank you, Tea Dealers, for the wonderful review. We are happy to hear you had a positive experience with our claims process.
We have been using the UPS Capital app for our Shopify store for a year and a half now and love it. It did have some hiccups but seems like they have made some changes to the platform. As a Shopify merchant that uses a vendor to drop ship for us without insurance, this has been a great value to the time to deal with the lengthy process of filing claims with the carriers for damaged or lost shipments. InsureShield for Shopify makes the process of filing claims simple and effective regardless of carrier. Customer support both phone for technical quesitons, the responsiveness from our claim representative, along with payments have been great. We rarely have claims but this gives us peace of mind incase something happens.
Thank you for your kind review! We love to hear that your claims and customer experience have been great. We always aim to deliver a 5 star experience to our customers and we are thrilled that we have met the mark.
支持
应用支持由 UPS Capital Insurance Agency Inc. 提供。
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