InsureShield Package Protect
Featured images gallery
Highlights
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Use directly in Shopify admin
About this app
Launched
January 21, 2021
Languages
English
Categories
Warranties and insurance , Managing inventory - OtherWorks with
Debut, Dawn, Minimal, Brooklyn, Venture, And More!Insure shipments and get claims paid quickly so you can drive repeat sales and positive reviews.
Get peace of mind with pay-as-you-go protection for shipping mishaps like damage, loss, & porch-pirated theft. Set up rules to automatically cover your orders. Give customers the ability to protect their orders at checkout or elect coverage for them should they opt out. With claims typically paid in a matter of days, easily track them 24/7 & pay your monthly invoice via an online portal. Package protection charges are applied to fulfilled orders based on your preferences.
- Multi-carrier package coverage against loss, damage, and porch pirated theft
- Flexible rules to protect all or certain shipments based on value, SKU, or geo
- Enable checkout cart coverage & allow customers to elect package protection
- Improve customer experience w. fast refunds/reorders due to fast claim payments
- Get dedicated support for your shipping protection & claims questions
Pricing
External charges may be billed by UPS Capital Insurance Agency Inc. separately from your Shopify invoice. Learn more
Free to install
UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible
Free to install
UPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).0% deductible
All charges are billed in USD. See all pricing options
51 reviews
I've had the app installed on both my shopify stores and have been using it for a few months now. The app itself glitches a lot. They need to work on that. Additionally, you have to click on too many different options to find the one thing you're looking for. It could be a bit more user friendly.
My claims have been processed in a timely manner, and the filing process itself is super easy. The only thing I don't like is you don't get reimbursed for the shipping cost, meaning what you paid to ship the package that either got lost or damaged, even though 1000% of the time it's UPS's fault. I don't think that's fair at all because I now have to pay for shipping once again to send the customer a replacement. So the initial shipping cost should be reimbursed too.
Customer service is 5 stars for me. Patrick and Charles are super friendly, helpful, and responsive.
Overall, I am satisfied with the app. I now have peace of mind knowing that if my customer's packages are missing or damaged, I can be confident that UPS capital will reimburse me for it, minus the shipping cost.
Hi Exquisite Designs Home Décor, thank you for the wonderful review, we are glad that you enjoyed our customer support team & our quick claims process! We’d like to share that our coverage policies can help reimburse on shipping costs. If you have any questions on how to file a claim including shipping costs or review status of previous claims, please reach out to us at insureshieldsupport@ups.com. Thank you again for your review, any feedback is helpful to our team and helps us get better.
We really like using the Insure Shield app on shopify to protect our packages. They have been a life saver for our wholesale and retail site. Making a claim is easy & the agents are very responsive.
Thank you for the wonderful review! We prioritize our customer service and easy claims process so it is great to hear that you’ve had a great experience with our app!
App has some glitches but has gotten better since we first installed it. Pretty good about being able to get ahold of someone and follow through is also pretty good.
Hi TCP Pro Racing, it’s great to hear that the app has improved for you after installation & that you’re having good experiences with our customer support team so far. Here’s to happy shipping!
It is easy to work with this app. However, I was skeptical at the beginning. Now we have quick replies to our queries.
We are glad that you had a great experience with our app so far! That’s what we call the brighter side of shipping!
I submitted my first claim after months and it has taken a month to get a response only asking for the tracking number because their system is not working properly.
Horrible first-time experience.
UPDATE, Yes I mentioned the tracking number above. Why did it take me to email you a month later to get a response that you needed a tracking number?
Hi Aqua Lab Technologies - we are so sorry to hear about the inconvenience you experienced when filing your first claim with us. After doing some investigation, we identified there was an issue with the first tracking number you provided with your claim. Upon receiving an updated tracking number, your claim was immediately submitted for payment on 12/20.
We hope that clears up any confusion and would be happy to chat more if you have any additional questions or concerns.
About this app
Launched
January 21, 2021
Languages
English
Categories
Warranties and insurance , Managing inventory - OtherWorks with
Debut, Dawn, Minimal, Brooklyn, Venture, And More!Built by UPS Capital Insurance Agency Inc.
About UPS Capital Insurance Agency Inc.
4.2 average rating
3 years building apps for the Shopify App Store
35 Glenlake Parkway NE, Atlanta, GA, 30328, US
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