Interakt ‑ WhatsApp Marketing

There are a lot of negative reviews about this product, and to be fair, many of them are valid. I had a similar experience at first. However, everything changed when I was assigned to a support agent named Pranali. She resolved about 99% of my issues in a one-hour Google Meet session. Now my account is on autopilot: all automations are set up, and every setting has been optimized.

I was surprised to discover that a new pricing policy was applied to my account despite the fact that I am an active annual subscriber who paid in full in advance.
the new pricing should apply only to users who subscribe on or after a specific date, yet it was imposed on my existing subscription retroactively.

I still have several months remaining on my current plan. My reasonable expectation — and standard consumer practice — is that pricing changes apply upon renewal, not during an active, prepaid subscription. Applying new terms mid‑contract undermines transparency and violates basic consumer‑protection principles.

This is not a practice I have encountered with other subscription‑based services. Customers should be able to rely on the terms they agreed to at the time of purchase without concern that those terms will be altered unilaterally.

Additionally, there is no clear assurance that after paying for another annual subscription, the price will not be increased again shortly afterward. This creates uncertainty and erodes trust.

Presenting this situation as a “choice” is misleading, as the original agreement has already been paid for and should be honored in full. Fair pricing, contract stability, and respect for consumers are fundamental expectations.

Hi Shopify Support Team,

I’m facing an issue with the Interakt app integration on my Shopify store.

The WhatsApp widget is not appearing on the website, despite completing the setup and configuration from my end. This is preventing me from going live, as I’m unable to properly test the customer journey and workflows.

I have already coordinated with the Interakt team, but the issue is still unresolved. It appears there may be a problem with how the app is rendering or being injected into the theme.

Additionally, I have already paid $51 for the service, but since installation, I have not been able to use it at all. Due to this, I request you to please process a refund at the earliest.

Kindly check:

Whether the app embed is correctly enabled in the theme
If there is any theme-level conflict preventing the widget from loading
Any script or permission-related issue from Shopify’s side

This is urgent, and I would appreciate your immediate assistance in resolving this or processing the refund.

Looking forward to your prompt response.