Interakt ‑ Sell on WhatsApp

Once you take the plan, nobody will support you to set up the account. During taking payment , people will come and take the payment first via shopify subscription and do false commitment that their team will immediately contact us and set up the required things. But actually nothing happens like that. Its a cheating

worst customer support ever, tried connecting with them but they've created a smart bot on Interakt dashboard to fool us, they always just say we'll call back, agent will contact you, but no, I haven't received any calls or email in the last 15 days. I tried to reach them, but had no luck.

Hope you guys will be aware before installing this app.

The pathetic part is poor support team. Response is very very slow. Sometimes after lot of follow up, somebody replies that also for the shake of giving response, not to resolve any problem

I strongly recommend not taking Interakt for WhatsApp marketing. Their service is worst of the worst.

I took a paid subscription, but for the last 2 months I haven’t been able to do marketing because Interakt keeps rejecting my templates. The shocking part is: they reject even the inbuilt templates that Interakt itself provides.
So basically, Interakt makes templates and Interakt itself rejects them then what is the use?

When I complained, they activated 2 templates, but even after that marketing still doesn’t work. Another error keeps coming like “no data / no details”, and campaigns don’t run.

I have been raising issues for a long time, but no proper response, no solution. I wasted money + more than money, my time due to their poor support and broken system.

Conclusion: Don’t waste your time and money. Choose another WhatsApp marketing provider.

I had a very disappointing experience with Interakt.

After paying $35, I was never able to properly use the app despite following all the steps. I reached out to support several times and eventually got on a call with a member of the support team.

Unfortunately, the call was unhelpful and quite rude. I was told that there was a “knowledge gap” on my side and that “we are moving in circles,” which felt very dismissive instead of solution-oriented.

Despite the app not working for me, I was also told that a refund would not be possible due to company policy.
Overall, this has been one of the most frustrating Shopify apps I’ve tried, and I would not recommend it.

Basic whatsapp messaging functionality itself wont work 50% of the time. Facing issues raised multiple tickets but no support from customer care.

I don't understand why I have to delete the WhatsApp Business account from my phone number in order to link it with you? What is the reason?

Upped charges with no notification, app and website never gave me a single notification and therefore all the money I spent was a waste. Continued to charge me even while I was in touch with them regarding this issue and refused to refund. Scam of a company and 0 customer service.

Doesn't work and I'm trying to reach support and they do not reply. Not recommended.

They are leaking and selling data to other brands in same category. We have first hand experience this post installation of the application.