Reviews (275)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and customer engagement through WhatsApp. Key features include automated messages, abandoned cart reminders, and cash-on-delivery confirmations, which enhance transaction recovery. It also offers bulk campaigns, shared inboxes, and catalog updates. Users appreciate its ease of use, seamless Shopify integration, and responsive customer support, which provides quick resolutions and detailed setup guidance.
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The product and support are both mediocre. They overcharged us significantly during one month, and when we asked them why its apparently because they undercharged us for the previous 6 months.
Now for the past 10 days we've been unable to respond to most of our customer messages via the app, and the customer support's response is simply that they've escalated the issue to their tech team.
We migrated our WhatsApp API account from Freshchat a while back because we thought Interakt would have a better shopping experience, but even the shopping experience is fairly subpar.
Faced issues with support and decided to cancel the subscription.