Om denne app
Lanceret
31. august 2016
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
ChatFungerer sammen med
Salesforce, Facebook, Twitter, Slack, Github, zendeskEngagér og støt dine kunder i realtid med venlig live chat og målrettede beskeder
Forbind til Intercom for at gøre det muligt for kunder at betjene sig selv og tjekke status på deres ordre, lige inde i dit produkt. Ved blot at indtaste deres e-mail eller ordrenummer, kan dine kunder proaktivt tjekke deres ordrestatus, hvilket reducerer mængden af spørgsmål, dit supportteam modtager. Dine supportrepræsentanter kan også se ordredetaljer direkte fra Intercom Inbox under live samtaler, hvilket gør dem i stand til hurtigt at håndtere forespørgsler.
- Tillad kunder at tjekke deres ordrestatus direkte fra Messenger
- Reducer kundespørgsmål ved at give selvbetjening af ordreinformation
- Spar dit supportteam tid med ordredetaljer i indbakken
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Priser
Eksterne gebyrer kan blive faktureret af Intercom separat i forhold til din Shopify-faktura. Få mere at vide
Gratis
Gratis
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Alle gebyrer faktureres i USD. Se alle prismuligheder
10 anmeldelser
The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.
*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.
App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.
The app itself is great and integrates nicely. We're huge fans.
However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.
We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.
It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.
Om denne app
Lanceret
31. august 2016
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
ChatFungerer sammen med
Salesforce, Facebook, Twitter, Slack, Github, zendeskUdviklet af Intercom
Om Intercom
3,0 i gennemsnitlig bedømmelse
7 års erfaring med at udvikle apps til Shopify App Store
55 2nd St, 4th Fl., San Francisco, CA, 94105, US
Support
Skriv en beskedteam@intercom.io