Intercom

Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*

Make the website super slow, and lack integration parameters. Please make it better for Shopify!

Currently listed as 'Unsupported' within Shopify.

In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.

The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.

*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.