Intercom: AI Customer Service

The multistore beta is working great and will be a huge asset as we continue expanding globally.

That said, there are a couple of areas that could be improved:

It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.

When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.

Looking forward to future updates—this has the potential to be a game-changer for our operations.

This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!

Great app which helps us getting more information about Shopify orders right from Intercom

The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.

However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to enter or select address for the customer

I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.

Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!