Intercom: AI Customer Service
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Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support.
The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data
- Customers check and edit orders in Messenger—no agent needed.
- Fin solves support queries using real-time Shopify data.
- Edit shipping info, issue refunds, and create orders without leaving Intercom.
- Multi-store support: connect all Shopify stores to one workspace.
- Track Shopify events and use customer data to send targeted messages.
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- Características
- Funciona con los temas más recientes
Idiomas
Inglés
Esta aplicación no está traducida al Español
Funciona con
- Salesforce
- Zendesk
- Stripe
- 10+ Integrations
Categorías
Mensajería en tiempo real
Respuestas automatizadas
Precios
Intercom podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Fin AI Agent
$0.99 cargo único
per resolution
- With Intercom or your current helpdesk
Essential
$39 al mes
o $348 al año con un ahorro del 26%
per seat
- Customer support for small businesses
Prueba gratis de 14 día
Advanced
$99 al mes
o $1,020 al año con un ahorro del 14%
per seat
- Powerful AI features for growing teams.
Prueba gratis de 14 día
Expert
$139 al mes
o $1,584 al año con un ahorro del 5%
per seat
- Security and reporting for larger teams.
Prueba gratis de 14 día
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
Reseñas (18)
Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools.
The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us.
But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform.
If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
Soporte técnico
Soporte de la aplicación proporcionado por Intercom.
Recursos
Este desarrollador no ofrece soporte técnico directo en Español.
Fecha de lanzamiento
31 de agosto de 2016
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