Intercom: AI Customer Service
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Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support.
The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data
- Customers check and edit orders in Messenger—no agent needed.
- Fin solves support queries using real-time Shopify data.
- Edit shipping info, issue refunds, and create orders without leaving Intercom.
- Multi-store support: connect all Shopify stores to one workspace.
- Track Shopify events and use customer data to send targeted messages.
Språk
Engelsk
Denne appen er ikke oversatt til Norsk (bokmål)
Fungerer med
- 10+ Integrations
- Salesforce
- Stripe
- Zendesk
Kategorier
Sanntidsmeldinger
Automatiserte svar
Priser
Eksterne kostnader kan faktureres av Intercom separat fra Shopify-fakturaen. Finn ut mer
Fin AI Agent
$0.99 engangsbetaling
per resolution
Funksjoner
- With Intercom or your current helpdesk
Essential
$39 / måned
eller $348/år og spar 26 %
per seat
Funksjoner
- Customer support for small businesses
14-dagers gratis prøveperiode
Advanced
$99 / måned
eller $1,020/år og spar 14 %
per seat
Funksjoner
- Powerful AI features for growing teams.
14-dagers gratis prøveperiode
Expert
$139 / måned
eller $1,584/år og spar 5 %
per seat
Funksjoner
- Security and reporting for larger teams.
14-dagers gratis prøveperiode
Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag. Se alle prisalternativer
Omtaler (18)
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools.
The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us.
But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform.
If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!
Intercom itself is great, although it's geared more towards SAAS than e-com, it still provides more value than Gorgias imo. The actual integration however is pretty poor, lacks features and the worst part is it really slows your site loading times down by a considerable amount. Fix the loading issues and its probably a 4 or 5*
Brukerstøtte
App-støtte leveres av Intercom.
Ressurser
Lansert
31. august 2016
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