Over deze app
Geïntroduceerd
31 augustus 2016
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
ChatWerkt met
Salesforce, Facebook, Twitter, Slack, Github, zendeskBetrek en ondersteun uw klanten in real-time met vriendelijke live chat en gerichte berichten
Verbind met Intercom om klanten in staat te stellen zelf te bedienen en de status van hun bestelling te controleren, direct in uw product. Door simpelweg hun e-mail of bestelnummer in te voeren, kunnen uw klanten proactief hun bestelstatus controleren, waardoor het volume van vragen dat uw ondersteuningsteam ontvangt, wordt verminderd. Uw ondersteuningsmedewerkers kunnen ook bestelgegevens bekijken direct vanuit de Intercom Inbox tijdens live gesprekken, waardoor ze vragen snel kunnen afhandelen.
- Laat klanten hun bestelstatus controleren direct vanuit de Messenger
- Verminder klantvragen door zelfbediening van bestelinformatie te bieden
- Bespaar uw ondersteuningsteam tijd met bestelgegevens in de Inbox
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Prijs
Er kunnen door Intercom externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie
Gratis
Gratis
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Alle betalingen worden in USD gefactureerd. Alle prijsopties
10 recensies
The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.
*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.
App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.
The app itself is great and integrates nicely. We're huge fans.
However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.
We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.
It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.
Over deze app
Geïntroduceerd
31 augustus 2016
Talen
Engels
Deze app is niet vertaald in het Nederlands
Categorieën
ChatWerkt met
Salesforce, Facebook, Twitter, Slack, Github, zendeskGemaakt door Intercom
Over Intercom
Gemiddelde score: 3,0
7 jaar ervaring bij het maken van apps voor de Shopify App Store
55 2nd St, 4th Fl., San Francisco, CA, 94105, US
Ondersteuning
Stuur een berichtteam@intercom.io