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Engage and support your customers in real-time with friendly live chat and targeted messages
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
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Lançado
31 de agosto de 2016
Idiomas
inglês
Este app não está traduzido para português (Brasil)
Categorias
Funciona com
Salesforce, Facebook, Twitter, Slack, Github, zendeskPreços
Você pode receber cobranças externas do parceiro de pagamentos Intercom, fora da fatura da Shopify. Saiba mais
Grátis
Grátis
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Todas as cobranças são faturadas em USD. Ver todas as opções de preço
Avaliações (11)
Currently listed as 'Unsupported' within Shopify.
App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.
The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.
*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.
The app itself is great and integrates nicely. We're huge fans.
However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.
It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.
Atendimento
Intercom pode responder a qualquer pergunta que você tenha sobre o app Intercom
Recursos
Este desenvolvedor não oferece atendimento ao cliente no idioma que você selecionou: Português (brasil).
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