Intercom: AI Customer Service
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Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support.
The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data
- Customers check and edit orders in Messenger—no agent needed.
- Fin solves support queries using real-time Shopify data.
- Edit shipping info, issue refunds, and create orders without leaving Intercom.
- Multi-store support: connect all Shopify stores to one workspace.
- Track Shopify events and use customer data to send targeted messages.
- Destaques
- Funciona com os mais recentes temas
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- Salesforce
- Zendesk
- Stripe
- 10+ Integrations
Categorias
Mensagens em tempo real
Respostas automatizadas
Preços
As taxas externas poderão ser faturadas por Intercom, em separado da sua fatura da Shopify. Saber mais
Fin AI Agent
$0.99 valor cobrado único
per resolution
- With Intercom or your current helpdesk
Essential
$39 / mês
ou $348/ano e poupe 26%
per seat
- Customer support for small businesses
Avaliação gratuita de 14 dia
Advanced
$99 / mês
ou $1,020/ano e poupe 14%
per seat
- Powerful AI features for growing teams.
Avaliação gratuita de 14 dia
Expert
$139 / mês
ou $1,584/ano e poupe 5%
per seat
- Security and reporting for larger teams.
Avaliação gratuita de 14 dia
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
Avaliações (18)
Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools.
The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us.
But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform.
If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
Assistência
Assistência à aplicação fornecida por Intercom.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Lançada
31 de agosto de 2016
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