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Intercom Suite: Fin AI Agent和下一代帮助台，旨在提供出色的支持。
Intercom客户服务套件将强大的AI代理Fin与下一代帮助台结合在一个平台上，帮助商家最大化效率并提供卓越服务。Intercom的Shopify集成使支持团队能够全面了解订单、运输详情和客户数据，并让他们在不离开Intercom收件箱的情况下采取行动。该集成还允许Fin使用实时Shopify数据自主解决大量客户查询。
- 客户在Messenger中检查和编辑订单—无需代理。
- Fin使用实时Shopify数据解决支持查询。
- 编辑运输信息、发放退款和创建订单，无需离开Intercom。
- 多店支持：将所有Shopify商店连接到一个工作区。
- 跟踪Shopify事件并使用客户数据发送目标消息。
包含自动翻译的文本
- 亮点
- 适用于最新模板
语言
英语
这款应用未翻译成简体中文
适配以下产品：
- Salesforce
- Zendesk
- Stripe
- 10+ Integrations
定价
外部费用可能由 Intercom 收取，不会计入您的 Shopify 发票。 详细了解
Fin AI Agent
$0.99 一次性收费
每个解决方案
- 与Intercom或您当前的帮助台一起使用
Essential
$39 /月
或 $348/年（可节省 26%）
每个座位
- 小型企业客户支持
14 天免费试用
Advanced
$99 /月
或 $1,020/年（可节省 14%）
每个座位
- 适用于成长团队的强大AI功能。
14 天免费试用
Expert
$139 /月
或 $1,584/年（可节省 5%）
每个座位
- 适用于大型团队的安全性和报告功能。
14 天免费试用
评论 (18)
Intercom’s Shopify app has been a game-changer for our customer experience. The integration was seamless, giving our team full visibility into orders and customer details right inside Intercom—no more switching between tools.
The AI features are a huge time-saver, handling common questions automatically while giving us the flexibility to jump in when needed. Multi-store support has also been a huge win for us.
But what really stands out is the customer success team. Our CSM has been hands-on, responsive, and proactive in making sure we’re set up for success. They’ve gone above and beyond to guide us through best practices and help us get the most out of the platform.
If you’re looking for a powerful, easy-to-use customer service solution with a support team that truly cares, I can’t recommend this app enough!
The multistore beta is working great and will be a huge asset as we continue expanding globally.
That said, there are a couple of areas that could be improved:
It would be helpful to have clearer visual distinctions—such as more detailed labels or color-coding—between stores.
When creating new orders through Intercom, there’s currently no way to enter or select a customer address, which can lead to fulfillment delays.
Looking forward to future updates—this has the potential to be a game-changer for our operations.
Multi-brand store connections have improved our ability to serve customers and involve our AI agent in multiple other workflows and use cases. Consistently impressed at Intercoms speed to improvement/evolution, and willingness to synthesise our feedback into amazing actions!
支持
应用支持由 Intercom 提供。
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