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Intercom Suite: An AI Agent and Help Desk built specifically for customer service excellence
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
- 特色
- 可與最新佈景主題搭配使用
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- Salesforce
- Slack
- Github
- zendesk
定價
Intercom 可能另外收取費用，並開立 Shopify 以外的其他發票。 瞭解詳情
Essential
$39 /月
或每年 $348，可省 26% 的費用
per seat
- Customer support for small businesses
14 天免費試用
Advanced
$99 /月
或每年 $1,020，可省 14% 的費用
per seat
- Powerful AI features for growing teams.
14 天免費試用
Expert
$139 /月
或每年 $1,584，可省 5% 的費用
per seat
- Security and reporting for larger teams.
14 天免費試用
所有費用均以 USD 計價。 定期費用和依使用量計費方案，均以 30 天為週期收費。 查看所有定價選項
評論 (13)
This is a great app. The main downside for us is that we can't connect multiple stores to our single Intercom instance, but I know that Intercom is working on improvements for that at the moment. Looking forward to when we can connect everything up!
Thanks so much for the kind words and for using Intercom! We’re excited to share that multi-store functionality is now live—you can now connect multiple Shopify stores to a single Intercom workspace. We appreciate your patience and support as we rolled this out. If you need any help getting set up, don’t hesitate to reach out to your account manager to enable this for you!
The multistore beta works fantastically and makes Intercom a fantastic option for ecom companies with many stores.
However, I see options for improvement:
- Displaying delivery address for an order details without requirement to go to Shopify
- A more clear and legible product list in the order
- Refunding and cancelling without having to leave Intercom
- Creating new orders doesn't allow to enter or select address for the customer
I think the UX side can be improved significantly but the functional side of importing data from multiple stores in the beta works without any bugs and glithches.
Great app which helps us getting more information about Shopify orders right from Intercom
Easy and seamless integration. Great for support team to quickly and easily ingest and reference all shopify order details.
Great for letting users automatically retrieve order details.
支援服務
應用程式支援由 Intercom 提供。
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