- Provide personal, real-time chat support to store visitors to help them with their purchase
- Convert visitors to customers with targeted messages based on their behavior in your store
- Get a complete view of your customers and their activity in an easy-to-use dashboard
Track, engage and convert your store visitors
Help your customers complete their purchase
Offer friendly, personal live chat support to customers so they can get help without leaving your store
Engage visitors and encourage repeat business
Send targeted, personalized emails to customers or visitors based on their behavior in your store to tell them about new products and promotions
Get a complete view of every customer
See a live profile for every visitor that starts a conversation, capture them as leads, and keep their full history when they become customers
Note: A user/lead is only created in Intercom when a customer logs in to your store, starts a conversation, goes to checkout or completes an order.
Find out more in our Shopify integration guide.
This integration works with Intercom’s Engage and Respond products.
For help or support, you can chat with us at intercom.com.
Intercom reviews
The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.
*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.
App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.
The app itself is great and integrates nicely. We're huge fans.
However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.
It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.
We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.
We use Intercom in our SaaS product and love it. When we started using Shopify to distribute hardware, it was a no brainer to use this integration. So far so good and would recommend to all Shopify users who need to communicate with their customers (i.e. everyone).
We really wanted to use this app but it's a VERY POOR implementation.
1) It imports ALL Shopify accounts, even users that never visited or logged into our website. This is great for their pocket but not an accurate user count. We use 3rd party selling channels (like Amazon) and have those orders imported into Shopify. Intercom imports these @amazon.com accounts, even though they state they only count users as those that actually log into your website.
2) The Shopify customer and order data this app shows is pretty lame, compared to ZenDesk, ReAmaze or other helpdesks or live chat apps we've tested. It's raw data and you can't click on any of it.
Intercom has some great solutions and I hope they actually read this review and put forward a more useful app for Shopify stores. This review isn't about their service, it's about their Shopify app.
