Engage and support your customers in real-time with friendly live chat and targeted messages
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
Allow customers check their order status right from the Messenger
Reduce customer questions by providing self-serve order information
Save your support team time with order details in the Inbox
External charges may be billed by Intercom separately from your Shopify invoice. Learn more
All charges are billed in USD. See all pricing options
In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.
The app works and connects your site to Intercom as promised. Improvements to the admin backend, a mobile app or a computer app would make this product better.
Great app but poor implementation. Its great to use as a messaging tool + the help desk is great but it lacks some features. For example, if you think you will be able to replace your mail box entirely, you simply cannot. With intercom you are able to respond to requests but lets say you simply want to write a new email message to someone who did not previously message you, you simply can't.
Also, the stripe customer order history, is very poorly implemented compared to most tools out there.
I'm giving intercom a 1 rating because for the high cost, these basic things should not be a problem.
Going to keep them as a messenger tool and integrate with helpscout. To me Helpscout is close to perfect, with the one exception that they don't have such a great messenger like intercom. I really didn't want to use 2 apps and was rooting for intercom. Again, I think their messenger is awesome, and I really like the simplicity of it, but when a customer reaches out you really want to know the details about the purchase without having to log in to stripe of shopify but within the app its just very confusing.
I really hope the intercom team can listen to our feedback and implement the changes. At the end of the day, they are charging and claim to be the best alternative so please show it. I really