Intercom

Intercom

Free to install
Rating (3.4)
Reviews
Developer

About this app

Launched

August 31, 2016

Languages

English

Categories

Chat

Integrates with

Salesforce, Facebook, Twitter, Slack, Github, zendesk

Engage and support your customers in real-time with friendly live chat and targeted messages

Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.

Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly. more
  • Allow customers check their order status right from the Messenger
  • Reduce customer questions by providing self-serve order information
  • Save your support team time with order details in the Inbox

Pricing

External charges may be billed by Intercom separately from your Shopify invoice. Learn more

Free

Free

All charges are billed in USD. See all pricing options

10 reviews

Overall rating
3.4
Counts per rating level
  • 20% of ratings are 5 stars
  • 40% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 40% of ratings are 1 stars
February 28, 2019

In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.

Edgehill Co
United States
Time spent using app: 9 months
September 9, 2018

The app works and connects your site to Intercom as promised. Improvements to the admin backend, a mobile app or a computer app would make this product better.

https://www.kinkytoy.store

Kinky Toy Store
Canada
Time spent using app: About 2 months
Edited July 8, 2017

Great app but poor implementation. Its great to use as a messaging tool + the help desk is great but it lacks some features. For example, if you think you will be able to replace your mail box entirely, you simply cannot. With intercom you are able to respond to requests but lets say you simply want to write a new email message to someone who did not previously message you, you simply can't.

Also, the stripe customer order history, is very poorly implemented compared to most tools out there.

I'm giving intercom a 1 rating because for the high cost, these basic things should not be a problem.

Going to keep them as a messenger tool and integrate with helpscout. To me Helpscout is close to perfect, with the one exception that they don't have such a great messenger like intercom. I really didn't want to use 2 apps and was rooting for intercom. Again, I think their messenger is awesome, and I really like the simplicity of it, but when a customer reaches out you really want to know the details about the purchase without having to log in to stripe of shopify but within the app its just very confusing.

I really hope the intercom team can listen to our feedback and implement the changes. At the end of the day, they are charging and claim to be the best alternative so please show it. I really

Leapchic
United States
Time spent using app: 2 months

About this app

Launched

August 31, 2016

Languages

English

Categories

Chat

Integrates with

Salesforce, Facebook, Twitter, Slack, Github, zendesk

Built by Intercom

About Intercom

3.4 average rating

6 years building apps for the Shopify App Store

Support

Send a message

team@intercom.io

More apps like this

4.5 out of 5 stars 1569 total reviews Free
Connect with shoppers and drive sales with chat – for free
4.3 out of 5 stars 25 total reviews Free
Chat with Facebook and Instagram shoppers from Shopify Inbox
4.7 out of 5 stars 1583 total reviews Free plan available
Live Chat boosted with Chatbots for the best customer support