Intercom

Intercom

Free to install
Rating (3.0)
Reviews
Developer

About this app

Launched

August 31, 2016

Languages

English

Categories

Chat

Works with

Salesforce, Facebook, Twitter, Slack, Github, zendesk

Engage and support your customers in real-time with friendly live chat and targeted messages

Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.

Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly. more
  • Allow customers check their order status right from the Messenger
  • Reduce customer questions by providing self-serve order information
  • Save your support team time with order details in the Inbox

Pricing

External charges may be billed by Intercom separately from your Shopify invoice. Learn more

Free

Free

All charges are billed in USD. See all pricing options

10 reviews

Overall rating
3
Counts per rating level
  • 20% of ratings are 5 stars
  • 40% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 40% of ratings are 1 stars
May 31, 2017

The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.

*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.

Poches Et Fils
Canada
Over 1 year using the app
May 6, 2017

App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.

Pure Hearts International
United States
Over 1 year using the app
October 3, 2016

We love intercom, is not cheap, but it works really wel if you want to cover your customer service across media.

Inusual Store
Spain
About 1 year using the app
March 20, 2017

The app itself is great and integrates nicely. We're huge fans.

However, the latency of the app is the real shame and is why it doesn't get 5 stars. This is by far the slowest tag to load at over 2700 ms! This definitely needs to be improved.

Lofelt Us
United States
12 months using the app
January 10, 2017

It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.

Hello Greenpeacookie Com
United States
7 months using the app

About this app

Launched

August 31, 2016

Languages

English

Categories

Chat

Works with

Salesforce, Facebook, Twitter, Slack, Github, zendesk

Built by Intercom

About Intercom

3.0 average rating

7 years building apps for the Shopify App Store

55 2nd St, 4th Fl., San Francisco, CA, 94105, US

Support

Send a message

team@intercom.io

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