Interparcel Australia

Scammers>> This company is absolutely unacceptable. Every single time I send a parcel through them, it either gets lost or takes an extremely long time to arrive. The delivery times never match the information they provide in their quote, which is completely misleading.

What’s even worse is their customer support. When I raise an issue, it takes 2–3 weeks just for them to start doing anything. By that point, the situation is already frustrating and often unresolved.

This is not a professional company — it’s a complete mess. I genuinely believe they should be removed from the Shopify platform because they are damaging businesses that rely on reliable shipping services.

I would never recommend them to anyone. Avoid at all costs.

Shipping costs are competitive, but the app has several limitations.
Amazon and eBay orders imported via Shopify Marketplace Connect are not automatically fetched and must be entered manually.

Interparcel tracking references are also not recognised by Tracking apps in Shopify, therefore shipment status always remains at "Tracking added".

Work around requiring manual updates using the carrier’s native tracking number, which is time-consuming and inefficient.

I have been using Interparcel in my shop for several years and cannot fault them. Their prices are reasonable, and the integration works flawlessly. A recent glitch was quickly resolved by Daisy and the team, setting a new standard for customer service.

Cant recommend enough! able to get access to very good freight pricing, very easy to use system and most importantly very fast customer support! Daisy has replied to my emails soo fast everytime, the online chat help is also very good. just had a very weird issue which was caused on the other side which wasnt interparcels system but they managed to find the fault and fix it for me, on top of this ive mentioned a few features which would be cool to see and they are working on these to,

dont hesitate to get this integration it is very much worth it

Daisy was able to seamlessly integrate my Website orders though Interparcel, saving me a lot of time, as I was manually entering info previously. Great App.
I can't recommend Daisy highly enough, as she went above and beyond to help our company,
Thank you

The shopify app has taken our online business to another level.
I can log in anytime and find anything I need to know. I can search any of our products and find their stats within a minute.
Now that I’ve incorporated shipping into the app, I’m now also shipping with ease. Shopify integrates also with our accounting program which has again made our business so much easier to run and operate.
I’m not very tech savvy person so the one on one assistance I’ve experienced from the shopify team to help set up our shopify has been fantastic.
Highly recommend any business to use this app.

Integration is fantastic, especially now that Australia Post is an option. Saves an incredible amount of time. Prices at Interparcel are also quite competitive. Martin has been great at providing me with the best service. The claims team could be a bit more logical and transparent. Everything else is great.

Setting up the Interparcel app for our Shopify store has involved a fair bit of configuration to suit our business, but the support we've received—especially from Daisy—has made a big difference. She's been prompt, professional, and genuinely helpful throughout the process. It's been great to have such responsive support while getting everything in place.

Simple and easy to use, Michael helped me setup my store and gave me access to competitive pricing allowing me to merge all my orders into one simple location. Big fan

Daisy is a superstar, She has gone beyond and above to make the integrations happen for us ! Very happy with her level of knowledge and service