Interparcel Australia

Interparcel is very useful, and when we were having trouble setting up our store Daisy provided great help and worked with us us to sort everything out.

Simple and easy to use, Michael helped me setup my store and gave me access to competitive pricing allowing me to merge all my orders into one simple location. Big fan

Great customer service and support from most people I have dealt with and particularly Daisy and the Australia Post integration team.

The app itself is easy to use and fantastic integration with Shopify.

We still get stung occasionally with some unforeseen fees from individual couriers (especially TNT) which results in me just avoiding that courier option.

Only feedback would be it would be ideal to get faster updates on parcel locations (i.e.. missing parcels or delayed delivery), however I understand that may not be feasible with IP contacting couriers etc. etc. But if that was something to work towards that would be ideal.

We're 6 months into our Interparcel journey and have been thoroughly impressed with the app's performance, especially since the introduction of the beta for Australia Post integration. This addition has proven to be a game-changer for our online Shopify store.

The app's interface is not only intuitive but also user-friendly. Its simplicity has significantly streamlined our order processing and dispatching operations, translating into valuable time savings.

What truly sets Interparcel apart is its exceptional customer service. Their responsiveness and commitment to customer satisfaction have been crucial to our positive experience.

The Interparcel team has done a great job in creating a reliable, efficient, and user-friendly platform. With its current capabilities and the promise of future enhancements, it's an invaluable asset for any small business looking to optimise its shipping processes.

Great app and service, very user friendly and helps us small businesses out a tonne! Thank you

A really great app we've been using for some time now. Helped our team with streamlining the process and saving us on shipping fees. Thanks Interparcel and Alex from their team for helping us!

Was willing to accept extra fees, hidden charges, packages not getting delivered, squeezed for more money.... But the final straw is when it just stops working altogether and no one can buy anything from your store thanks to them.

Avoid

Daisy went truly above and beyond with the service and support she offered us. If all tech companies in the world had staff life Daisy, the world would run a lot smoother

We are early into our Interparcel journey and have been using the app for the last couple of months. We jumped on board when they introduced the beta for Australia Post integrations. The platform is simple and easy to use and saves our team valuable time in processing and dispatching our orders for our online shopify and eBay stores.

There has been a few teething problems as with any new app integration but we are heavily enjoying it and the customer service team including the sales manager have been fantastic with any problems or mistake made on our behalf along the way.

I would love to see the app grow with more courier integrations allowing customers (including us) to have their own rates from other courier providers, not just Australia Post.

Definitely would recommend the app to other companies, great job Interparcel team.

I have been using Interparcel in my shop for several years and cannot fault them. Their prices are reasonable, and the integration works flawlessly. Their customer service is responsive via email and phone, so problems get solved quickly.