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We have had Intuitive Shipping for a year, but the person in our corporation who was familiar with this integration left the company. I've been trying to catch up ever since. Their support team is GREAT and helped me re-learn how to integrate into our Shopify store. I've spoken to three different people each time and they actually FOLLOW UP with me! RECOMMEND!
We appreciate this recommendation so much! It's great to hear that our team, no matter whom you speak with, is providing you with the support you need to keep Intuitive Shipping running smoothly. Please don't hesitate to contact us for any reason, whether it's a simple question about the app or a complex setup change.
Best regards,
Ron Anderson
Customer Experience Manager
I have to say the customer support on this app is a 10/10. Very responsive and very helpful. What is nice is the app gives us the ability to add a line of text for each shipping option to let the customer know the time frame for delivery.
Thank you for the high praise! It's great to hear you're taking advantage of the custom description feature in Intuitive Shipping. We agree, it's a great way to keep customers informed and set their expectations for shipping. If we can assist with anything else, please don't hesitate to reach out to our support team. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This app has been incredibly helpful in setting up specific shipping conditions for us. There's so much more that I'm sure we can do with it, but haven't tried yet. We will! 5 stars especially for their awesome tech support!
Wow, thank you for this! It's great to hear you're getting the help you need from our support team, and that Intuitive Shipping is helping you manage your shipping scenarios effectively. We're not satisfied until everything is working the way you need it to, so if you have any further questions or run into any concerns, please reach out to us. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Excellent app flexibility and support from Paul. We used it primarily for configuring our postage map with 3PLs by time and postcode (whilst keeping a simple customer experience). Thanks!
If you can think of a shipping scenario, you can set it up: special rates for different dates, post codes, repeat customers, specific addresses, individual businesses, different products.
It doesn't matter what it is, if you can work out the logic, you can make it happen.
Thank you for taking time to share your experience with Intuitive Shipping. We're so happy to hear you're getting the most out of our key features and taking advantage of our extensive condition system. We know that shipping can be complex. It's great to hear we're handling everything you can throw our way. Please reach out if you run into an issue or just have a question. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This app was a huge help to set up some pretty complicated shipping scenarios with multiple rates for a bunch of different product types! The technical support is fantastic!
Amazing to hear Intuitive Shipping was able to handle your complex setup! And thank you for taking a few moments out of your day to share your experiences. We very much appreciate it! Let us know if we can help with anything further.
Best regards,
Ron Anderson
Customer Experience Manager
The support for setup and carrier integration with Canpar and UPS has been outstanding. The functionality works very smoothly and enables us to cope with the widely differing shipping rates for our bulky and heavy items across the US and Canada.
EDIT: Following up on our review after 6 years, and Intuitive Shipping is still serving our needs well. There have been many improvements since we started using the app, and Intuitive Shipping has kept up even as our shipping rules have gotten more complicated. And their support team is still as helpful as ever. I highly, HIGHLY recommend this app!
ORIGINAL REVIEW: Dang, is this ever a powerful app! We're a wholesale company and have extremely complicated shipping requirements, having to deal with 1) multiple piece shipping, 2) dimensional rates, 3) multiple carriers, 4) shipping promotions, 5) different shipping rules for different products, and numerous other intricacies. Previously we were using an app that was several times as expensive, and still didn't cover all of our requirements. Intuitive Shipping has replaced this app with ease, at a lower price with much better results. Oh, and their support is absolutely fantastic! Fast response times with detailed answers, and consistent followups on issues that needed to be looked at by their development team. All in all, you can't go wring if you choose Intuitive Shipping for your shipping needs. Two thumbs up!
The folks at Intuitive are always very quick to answer my support tickets with helpful and thorough instructions to solve the problem. Our store is grateful!
We appreciate you taking the time to share your experiences with Intuitive Shipping, and we're glad to hear you're getting the help you need. Thank you! Our team is always ready to help if you have questions or run into any issues. Please don't hesitate to reach out.
Best regards,
Ron Anderson
Customer Experience Manager
The app is great for calculating shipping with live rates. It's a shame that shopify won't share their API but I have started using shipstation to get the live rates without having to estimate. No more shipping headaches. Michael is also an amazing help! Anytime I have a problem Michael gets to the bottom of it and lets me know what I need to do so the problem doesn't repeat itself.
Thank you taking a few moments to share this! We're happy to hear Intuitive Shipping is helping you succeed with shipping and that you're getting the help you require when the need arises. Michael and the rest of our team are here if any questions or concerns come up.
Best regards,
Ron Anderson
Customer Experience Manager