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Top class team at Intuitive Shipping. Not only do they have an evolving, robust platform - but you can consistently rely on their service and expertise when you need them. This is the reason why we have successfully relied on Paul and the team for almost four years. Thank you for creating an app that allows us to grow.
-Heeva
We appreciate you taking the time to share your experiences with Intuitive Shipping over the past few years, and we're glad to hear they have been overwhelmingly positive! It's great to hear that Paul and others on our team are giving you the support you need when you need it. We will continue to be here for you should the need arise!
Best regards,
Ron Anderson
Customer Experience Manager
Great app and even better support. Chelsey took my call today and I have neve been more happy with a support representative. She was friendly, knowledgable and went above and beyond to get my problem resolved.
We appreciate you taking a few moments to share this. Thank you! It's great to hear that Chelsey was able to provide you with exceptional support and helped resolve the issue you were having. Please feel free to reach out to us again should you run into any concerns or just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
Superior Support Experience Compared to Shopify
I've found that the support provided by this third-party app surpasses that of Shopify itself. Whenever we encounter issues with shipping, typically due to our own actions, their team responds to our support inquiries with impressive speed. They have consistently resolved issues in under 30 minutes.
In contrast, Shopify's support kept us on the chat over an hour, repeated questioning, and unnecessary escalations. Interestingly, with the same information provided to Shopify (and without the need for additional screenshots or screen recordings that Shopify frequently requested), the Intuitive team swiftly addressed and fixed the issue in less than 30 minutes.
We have been utilizing this app to calculate real-time shipping rates using our carrier accounts, and its performance has been outstanding. The app's functionality is reliable and efficient, making it a valuable asset for our shipping operations.
Thank you so much for the kind words! We are so glad to hear that you're getting prompt, effective support when it's needed, and we're happy that Intuitive Shipping is providing you with such positive results. We know that shipping is complex and a crucial for your business. Our entire team is here to make sure your experience with Intuitive Shipping is the best it can be and, when you run into an issue - or when you just have a simple question - you're getting helped quickly and properly.
Best regards,
Ron Anderson
Customer Experience Manager
The perfect solution to my immediate need of having free shipping allowed on one product only. Works great!
The app not just functions as it described, but the support was superb. The excellent help from the support team help us resolve the issue in a short time. Highly recommended!
Intuitive Shipping allowed me to add on the fees other apps did not even offer. By far the best app customer service I have dealt with, I honestly cannot recommend enough. They have helped me with so many different shipping scenarios, from a % fee, distance fee, and even a fixed fee on top of it. 12/10 overall!
We had some complex shipping scenarios with some of our brands and needed an app that would provide options above the basic Shopify features. This app does it all, it's perfect! And the customer service has been 5 STAR. I would definitely recommend Intuitive Shipping's APP.
These guys are great. So much more versatile than the native Shopify settings and amazing customer support. Wanted to give Chelsey a bit 5 stars as well - handled my questions perfectly and knew exactly how to get the right support for our shipping needs. Will be using this app for a long time, not only for it's function but for the amazing customer support too. Great job.
Wow, thank you so much for this! We're so happy to hear that Intuitive Shipping is helping you succeed with shipping, and that you're getting the support you need when it's needed. Chelsey and our entire support team are here should you run into any concerns in the future or just have a quick question. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This review is for Michael Janes (Sr. Customer Success Representative).
I enjoyed dealing with Micheal. He was quick at responding to my support ticket and he took the time to explain everything to me (step by step) with some great recommendations. Thank you Michael for being so helpful and I hope to deal with you again in the future.
Amazing to hear you're getting the high level of support you require and deserve to get Intuitive Shipping running the way it needs to. Michael and the rest of our support team are here for you should the need arise in the future. Please don't hesitate to reach out to us!
Best regards,
Ron Anderson
Customer Experience Manager
Very clever app, with a lot of creative ways to charge for shipping. Also the support is top-notch, you tell them what you would like to do, and they show you 2-3 different ways on how you can do it. I would definitely recommend this app.
We very much appreciate your recommendation! Thank you for helping others make an informed decision about Intuitive Shipping. We take pride in making sure you feel comfortable with and confident about your setup and that you're succeeding with shipping. Please reach out if you have a question or if you get stuck on something. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager