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Intuitive shipping provides an effective solution for finding the right shipping options across a variety of perishable and non-perishable goods.
Their customer support is much better than typical customer service. You promptly get to talk to a member of the team and they are technically capable. They were able to troubleshoot API Key issues with other integrations that would have taken me forever to track down.
Thank you for taking a few moments to share this so that others can make an informed decision. It's great to hear that your experience with the app and our team has been so positive and that you're getting the help you need promptly. If the need does arise in the future, our support team is here to lend a hand.
Best regards,
Ron Anderson
Customer Experience Manager
Great app, AWESOME support.
Big thanks to Brandon for being so responsive and for making sure I knew all the settings to make my configuration work!
Wow, thank you for taking a few moments to share this with others. We very much appreciate it. It's great to hear you're getting the help you need when you need it. Brandon and the rest of our support team are always here should you run into any concerns or have a question in the future.
Best regards,
Ron Anderson
Customer Experience Manager
Shopify shipping leaves so much to be desired, so I was searching for an app that would help solve all of the issues I was experiencing. My journey to find a one-size-fits-mine solution to my store's many shipping issues was very much like Goldilocks and her journey to find the best soup and bed. I eventually came across the smart boxing app, which was great, but it didn't quite solve everything that I needed. Then I found the ONE, Intuitive Shipping, and seriously, I am amazed at how many different things it does. I have officially solved all of my shipping woes! The only thing better than the app itself, is the support behind it. Every single time I need help with something, they respond quick and thoroughly. Specifically, Greg & Paul have been so helpful! They answer all of my questions, and get everything set up to exactly like I need. If you are on the fence about adding this app, it is 100% worth it. No more losing money on bad shipping estimates from Shopify!
Wow, thank you so much for these kind words! We're very happy that you found Intuitive Shipping and we look forward to working with you for a long time. Our team appreciates the overwhelmingly positive feedback! If you have any new questions or run into a snag, please don't hesitate to reach out. Paul, Greg and the rest of our support team are here to help whenever the need arises.
Best regards,
Ron Anderson
Customer Experience Manager
You wont find a better shipping calculator. The setup might be a little hard to get into, but if you need any help just ask them. I was really stuck on one problem, sent an email, explained what i wanted, and the went into my inuitive acct and set up the basics so all i had to do was duplicate for different countries and shipping rates.
They are super friendly, problem solvers and helpfull.
Look no futher than Intuitive shipping
Wow, thank you for this! We really appreciate your kind words and recommendation. Shipping can be complex, and Intuitive Shipping can handle just about any situation you can think, so it's great to hear you're getting help quickly when the need arises. We're always here to help should you have questions or run into any concerns in the future.
Best regards,
Ron Anderson
Customer Experience Manager
Great customer support. Quick to reply and help us navigate questions which required customized support. Highly recommend!
Thank you for the recommendation! We're very happy to hear that you're getting the support you need when it's needed. If you have any more questions or run into any challenges, please don't hesitate to reach out. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The intuitive shipping app is amazing! Their support team is really great as well. Thank you for all the assistance.
Thank you! We're so happy to hear your experience with Intuitive Shipping has been so positive and that you're getting help when it's needed. Our support team is always here whenever you have a question or run into an issue. Please don't hesitate to contact us again!
Best regards,
Ron Anderson
Customer Experience Manager
Worth every penny if you deal with unusual shipping scenarios, Paul was extremely helpful getting us set up how we needed, going above and beyond to make sure we didn't make any compromises.
Thank you for this! It's great to hear that Intuitive Shipping is managing the complexity with your shipping so effectively and that you're getting support from our team when it's needed. Paul and the rest of our team are always here to help should the need arise. Please don't hesitate to contact us!
Best regards,
Ron Anderson
Customer Experience Manager
Overall the App is quite easy to use. My only complaint is that it is a little tough to get accurate shipping quotes when you're not using Shopify's shipping settings. It requires a bit of tinkering.
The best part is how responsive their team is to issues/said tinkering. They always get back to you quickly and they also are very helpful. So much so, that they're the ones following up with you to make sure that your issue is resolved if you go quiet.
Thank you for taking time to leave this thoughtful review. We very much appreciate your feedback and kind words. It's great to hear that our support team has been providing you with excellent support when needed.
We understand that shipping can be complex and each setup is different. Our team is here to make sure things are running smoothly if you run into any concerns. I know that Paul is working with you to help you get rates working as expected. Paul and the rest of our support team will continue to help as long as it's needed.
Best regards,
Ron Anderson
Customer Experience Manager
Lets me configure almost any shipping rule I want easily. UI could use some work to streamline redundant button clicks, and there is an annoying thing with shipstation where the connection gets stale and I have to manually reset it
But communication is great and support is helpful. Would not be able to run biz without it
Thank you for taking time to share this thoughtful review so others can make an informed decision. We also appreciate the time you took to respond with additional feedback requested by our support team, which has been shared with our developers. We completely understand your concerns with the ShipStation connection. Our team is in communication with ShipStation as we look for a resolution.
We sincerely appreciate your feedback on the UI. Intuitive Shipping was built on and evolved from feedback from our users, so we always take it very seriously, making changes where possible, especially when it improves performance or the user experience. Some of the things you mentioned in your feedback are already in our development pipeline and will be implemented in a future update, while others are still in consideration. Please don't hesitate to reach out to us again if you spot something you feel can be improved.
We're glad to hear Intuitive Shipping is an important tool for supporting your business, and our team is here to help with anything should you need us in the future.
Best regards,
Ron Anderson
Customer Experience Manager
Very responsive support!
Works really well and they are always supportive when we have any question!
Thank you! We're so happy to hear that you're getting the support you need when it's needed, and that Intuitive Shipping is helping you succeed with shipping. We look forward to helping you again should the need arise!
Best regards,
Ron Anderson
Customer Experience Manager