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Intuitive shipping provides an effective solution for finding the right shipping options across a variety of perishable and non-perishable goods.
Their customer support is much better than typical customer service. You promptly get to talk to a member of the team and they are technically capable. They were able to troubleshoot API Key issues with other integrations that would have taken me forever to track down.
Thank you for taking a few moments to share this so that others can make an informed decision. It's great to hear that your experience with the app and our team has been so positive and that you're getting the help you need promptly. If the need does arise in the future, our support team is here to lend a hand.
Best regards,
Ron Anderson
Customer Experience Manager
The customer support is the primary reason for the 5-star rating with the continuous updates and improvements that are being made to the app a close second. It's completely customizable for your shipping program, regardless of complexity. Definitely recommend
Thank you very much for the recommendation! We're glad to hear your experiences with Intuitive Shipping have been so overwhelmingly positive, both with the app and our support team. We're always here to help should the need arise, so please don't hesitate to reach out!
Best regards,
Ron Anderson
Customer Experience Manager
Great app which allowed us to set up complex shipping scenarios. The support is very helpful and kind. We are very pleased to use this unique solution.
We've been using this app for almost a year now, and it's worth every penny. The SmartBoxing algorithm is great, and it saves us the trouble of having to figure out which size package to use for each order. I also know that our customers appreciate the quick shipping quotes. It does take some time to set up your shipping scenarios and get your settings set up correctly, but there's a lot of support material to help you along the way. The tech support team is also very quick to respond and super helpful. I highly recommend this app!
This is a GREAT app for anyone needing to figure out shipping rates for their store. The support is beyond amazing. From the initial set up, to tweaks and changes along the way, as OUR needs changed, they are always almost instantaneously responsive. They understand that everything is urgent when it comes to your e-commerce business and respond accordingly. Special shout out to Paul who has been our go-to person since day one.
Wow, thank you for sharing this! We do appreciate the kind words, and it is great to hear that Paul and our support team have been giving you the support you need, from onboarding and setup through the evolution of your shipping. We take pride in the fact that Intuitive Shipping can handle just about any shipping scenario you can think of, so it's great to hear that as your needs change, Intuitive Shipping is managing it effectively. If requirments change again, or if you just have a question about something, please don't hesitate to reach out to us. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Best Customer Service Ever! The turnaround time for the setup was lightning quick. We give it a 10 stars review. Thank you so much again.
CandyLipz LLC.
What really distinguishes this app from others its the exceptional technical support. This team is truly invested in helping customers to get the best possible experience and to troubleshoot any emerging issues. We've never come across a more effective or responsive team.
This app is awesome. The customer service that comes along with it is even better. I highly suggest this app for special shipping scenarios!
Fulfillment is complicated even if you are a small business. Intuitive shipping makes it simple to implement your ideal mix of options that are easy for your customer to understand. To boot the support they goes beyond just their app. They help you get what need working.
I am a VC helping my wife get her store up and running and it is long time since I was a hacker (when I ran part of the database development at Oracle) and I have to say this is a fine piece of engineering. Worth every penny.
Very responsive and useful app for shipping rates, they are able to resolved my issue promptly and differentiate shipping rates in different locations automatically. Easy to use too :)
Thank you for this thoughtful review. We're glad to hear your experience with Intuitive Shipping has been so positive and that you're getting prompt support from our team. We're here to help should the need arise in the future!
Best regards,
Ron Anderson
Customer Experience Manager