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Intuitive Shipping steps in where Shopify's built-in shipping solution leaves off. They take care of things like smartboxing and keeping track of product dimensions, etc. Furthermore, they take care of our complex wholesale rules (scenarios) that apply differently to different customers and based on different spend amounts to different locales. There, so far, hasn't been a tricky shipping scenario that we've thrown at it that it couldn't handle.
I think, perhaps, even more important than that, is their really excellent customer service team. Whenever we've had issues (including some that may have been caused by another app that failed to pass correction info along to Intuitive or where Shopify itself may have failed) they were always on the ball with customer service, support and response. They allow you to also book real calls with real people in advance who will (virtually) hold your hand while creating scenarios or troubleshooting problems.
We're really happy working with them.
We very much appreciate you taking time to share your experiences with Intuitive Shipping. It's great to hear that our system is helping to manage your shipping complexity so effectively. Thank you for the praise for our support team. We're happy to hear you have taken advantage of our one-on-one support sessions! When shipping rules are complex, it's much more effective to demonstrate or troubleshoot in real time. Please reach out to us any time you have a question or run into a concern.
Best regards,
Ron Anderson
Customer Experience Manager
**UPDATE** The owner hopped on a call with me and customer support, immediately migrated new changes to the app, and fixed all of the issues with descriptions, product dimensions, and shipping calculations to mirror the old legacy system. Excellent customer service. While there still isn't a guide to the new interface and how it might impact legacy settings, the personal touch was very helpful, and they made sure the legacy settings remained and weren't overriden. They're also working on additional changes to streamline order packing slips and make it easier for our operational interface.
The update completely screwed up the entire shipping calculation. They updated the app without emailing or communicating to anyone, so now rates are all over the place, and products are not properly categorized with "ship together" or "ship separately" settings. The migration was done EXTREMELY poorly and none of the original settings were maintained for individual products. We had to go back in and manually update all our products which were multi-boxed because we were getting bad rate calculations.
Furthermore, now package dimensions are no longer being populated. That setting was automatically turned OFF, and once it's turned back ON, Intuitive doesn't display dimensions anymore. It just displays the title of the product. They expect you to go in and edit the title of the product with the right box dimensions, even though their app is supposed to "smartbox" everything.
*Updated*
Thank you for updating your review and for taking some time today to meet with Joel and Mike. We're happy to hear they were able to get things working the way you expect them to.
We do appreciate all of your feedback, including how we can better communicate how changes in our new version impact Legacy users.
Thank you for helping us get better!
Best regards,
Ron Anderson
Customer Experience Manager
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We’re very sorry that you have had this frustrating experience with Intuitive Shipping, and we want to make it right. I know that you have been communicating with Paul, who is working with our dev team to resolve the issue with package dimensions in the new version, and my understanding is that a fix has been rolled out.
With regards to the shipping calculation/boxing issue Mike was helping you with previously, it is unrelated to the migration process and version agnostic. Paul has provided you with more information about this issue, along with an update on the package dims fix.
Our team has worked hard to ensure a smooth migration process for all of our users, and we’re sorry that this wasn’t your experience. We launched the new version of the app more than a year ago and delayed Legacy migration for several months while we built out the process. At the beginning of this year we notified all of our Legacy users that the new version was available and that, effective February 1st, we would be migrating Legacy users to the new version. This notification included a link to detailed information about the new version. We do apologize if this was not effectively communicated to you.
Best regards,
Ron Anderson
Customer Experience Manager
We reached out to Intuitive when we realized that Shopify's shipping feature wouldn't cut it for the complicated shipping scenarios of our B2B website. We are among the early adopters of Shopify B2B and Intuitive did not have an out-of-the-box solution for our percentage-based shipping tiers. However, Intuitive's team worked very closely with our web developer to ensure their app works on our checkout page. Their work ensured that we could launch our website with confidence. The app itself has several conditional rules that would fit the needs of most businesses. Their customer service is extremely responsive and follows through to make sure the solution is implemented. Thanks, Intuitive team!
It's great to hear our team was able to work with you on a solution to this B2B problem, and that things are working the way you need them to, and we're happy to hear you've been getting help you need quickly. If any new issues arise or you just have a question about Intuitive Shipping, please don't hesitate to reach out to our support team!
Best regards,
Ron Anderson
Customer Experience Manager
Great app and works very well. The support team are very helpful when you need any help with the setting up of conditional shipping and scenarios. They are quick to respond to your emails and always have the answer for you straight away. Top app, very well developed.
Thank you for the high praise! Very much appreciated. We're glad to year you got the help you needed setting up your scenarios. If you have any other questions about Intuitive Shipping, or if you have any concerns at all, please don't hesitate to reach out to our support team.
Best regards,
Ron Anderson
Customer Experience Manager
I love smart boxing, and the multiple scenarios that I can use. The ability to ship certain products separately, and the blending options. It took about a day of work to enter the products dimensions, but it's worth it. I would love to see the option of optimizing a "free shipping" discount code. That would help a lot. Overall, very happy.
We appreciate you taking time out of your day to share your experiences with Intuitive Shipping. We're glad to hear you're taking advantage of our SmartBoxing and rate blending features.
Thank you for your feedback on integrated free shipping discount codes. At this time we do have the ability to activate free shipping based on any of our 40+ condition types, as well as cart threshold limits such as weight and cart total. Our development team is continually exploring ways to improve the Intuitive Shipping experience and enhance our capabilities. Sometimes there are limitations because of the information we are provided by Shopify at checkout or how we're able to interact with the checkout page after we calculation shipping. If there is an opportunity for us to utilize a discount code option, we will certainly explore that possiblity for future updates.
Best regards,
Ron Anderson
Customer Experience Manager
A very efficient shipping app. Helped my store to present a very customizable shipping options. Their support is very responsive and quick to resolve. They were very prompt to get on call to resolve/guide me in building conditions. If you store needs customized shipping, go with Intuitive Shipping.
Thank you! We're thrilled to hear Intuitive Shipping is helping you take control of the shipping experience at checkout, and we appreciate your positive feedback on our live, one-on-one support. Please reach out to our support team any time you have questions or need assistance!
Best regards,
Ron Anderson
Customer Experience Manager
Perfect app for Shipping. Very rich in features. Highly customisable. Perfect and prompt support by Dylan. Thank you
We appreciate you sharing this, and we're glad you got the support you needed from Dylan. If you have any other questions or concerns, please don't hesitate to reach out to our support team.
Best regards,
Ron Anderson
Customer Experience Manager
This is a great app to use. And the team were so fast to respond and helpful in answering my questions.
Thank you for the kind words! We're happy to hear you're getting the help you need quickly. Our support team is always here if you have any questions about Intuitive Shipping or have any concerns.
Best regards,
Ron Anderson
Customer Experience Manager
We have been using the app for about 9 months now and have been thrilled with it. All of our shipping is custom white glove in home delivery and setup. Pricing is complex based on product and customer location. The app is completely customizable to any scenario we can imagine and the support is always prompt and helpful. This has been a wonderful addition to our Shopify store.
We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive and that our system is able to handle all of your customized shipping requirements. Our support team is always here if you get stuck on something or just have a question, so please reach out when the need arises.
Best regards,
Ron Anderson
Customer Experience Manager
Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.
We really appreciate you taking some time to share this so others can make an informed decision. It's great to hear you're getting the support you need and that you've been able to take advantage of our one-on-one support option. Michael and our support team are here to help if you have any questions or run into any concerns.
Best regards,
Ron Anderson
Customer Experience Manager