Intuitive Shipping , 429 reseñas
Refinar
-
Por calificación
Superior Support Experience Compared to Shopify
I've found that the support provided by this third-party app surpasses that of Shopify itself. Whenever we encounter issues with shipping, typically due to our own actions, their team responds to our support inquiries with impressive speed. They have consistently resolved issues in under 30 minutes.
In contrast, Shopify's support kept us on the chat over an hour, repeated questioning, and unnecessary escalations. Interestingly, with the same information provided to Shopify (and without the need for additional screenshots or screen recordings that Shopify frequently requested), the Intuitive team swiftly addressed and fixed the issue in less than 30 minutes.
We have been utilizing this app to calculate real-time shipping rates using our carrier accounts, and its performance has been outstanding. The app's functionality is reliable and efficient, making it a valuable asset for our shipping operations.
Thank you so much for the kind words! We are so glad to hear that you're getting prompt, effective support when it's needed, and we're happy that Intuitive Shipping is providing you with such positive results. We know that shipping is complex and a crucial for your business. Our entire team is here to make sure your experience with Intuitive Shipping is the best it can be and, when you run into an issue - or when you just have a simple question - you're getting helped quickly and properly.
Best regards,
Ron Anderson
Customer Experience Manager
Great app and even better support. Chelsey took my call today and I have neve been more happy with a support representative. She was friendly, knowledgable and went above and beyond to get my problem resolved.
We appreciate you taking a few moments to share this. Thank you! It's great to hear that Chelsey was able to provide you with exceptional support and helped resolve the issue you were having. Please feel free to reach out to us again should you run into any concerns or just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
Great app with great support!
Thank you! We're happy to hear that your experience with Intuitive Shipping has been such a positive one. Please feel free to contact our support team should the need arise. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The Smartboxing algorithm has been an absolute game-changer for a small business that has been incorporating cubic dimensions into Shipstation manually for years. This will save us hours, days, possibly WEEKS of grunt work. Additionally, customer service and support are top-notch, and Chelsey is an absolute joy to work with.
It's so great to hear that you're getting the most out of Intuitive Shipping and that our Smartboxing packing system has had such a positive impact on your business. We appreciate you sharing this so that others with similar needs can make an informed decision. Thank you for the kind words about our support team! If you run into any concerns or just have a question, please reach out. Chelsey and our entire team are here to help should th need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Great app, always responsive support.
Thank you! We appreciate your kind words about Intuitive Shipping and our support team. Please feel free to reach out to us if you have additional questions or concerns. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Very responsive and useful app for shipping rates, they are able to resolved my issue promptly and differentiate shipping rates in different locations automatically. Easy to use too :)
Thank you for this thoughtful review. We're glad to hear your experience with Intuitive Shipping has been so positive and that you're getting prompt support from our team. We're here to help should the need arise in the future!
Best regards,
Ron Anderson
Customer Experience Manager
After porting our web platform from Magento to Shopify, I was struggling with the limitations of Shopify Shipping. Thankfully I found Intuitive Shipping!
We have a complex inventory system on Shopify which requires a lot of custom shipping rules... Intuitive Shipping has made the set up of these delivery options very easy. The flexibility of their system has allowed us to set up rules to exactly align our needs, not confined to just weight or size. I'm using custom tags to set shipping rates, the options here are endless. I'm still not using the system to it's full capacity, but so far have found no issue which they cannot fix. Every time I have contacted support for guidance, they have been very informative and have found a solution to fit our bespoke needs. It seems all their team know what they're talking about, I can't rate this app, or their customer service, highly enough.
We're glad you found us, too! Thank you so much for sharing this to help others with similar shipping complexity make an informed decision. It's great to hear that Intuitive Shipping has capably handled all of your requirements, and we're happy that you're getting quick support when it's needed. Please don't be a stranger! Our team is here to help whenever the need arises.
Best regards,
Ron Anderson
Customer Experience Manager
This is a great app backed by a great support team. The app is super versatile and allowed us to separate shipping rates by SKU so that or products with batteries could be offered one rate while other products could ship under a different rate.
Thank you for taking a few moments to share this! We're happy to hear that Intuitive Shipping is helping you manage the complexity with your shipping requirements. Our support team appreciates your kind words. Please don't hesitate to reach out to us if you run into any concerns or just have a simple question about Intuitive Shipping. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
The Intuitive Shipping team was excellent at helping me troubleshoot my issues. Greg and Paul got to the bottom of it and my exact shipping rates are now ready to go! I had specific size boxes going to specific zones -- the app even works in concert with a third party bundle builder app. Thanks again !!
Amazing! We really appreciate you sharing this to help others make an informed decision. We're glad to hear that our team got you the help you needed and that everything is working as expected. If you run into any issues or just have a question about Intuitive Shipping, please don't hesitate to reach out to Greg, Paul and the rest of our team. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Our company has used Intuitive Shipping for a few years now. What makes it unique and valuable for us is the ability to custom blend shipping rates based on any possible item combination in our customer's cart.
Today, we reached out for support for the first time ever (that must be worth something by itself). The support we received was quick, professional, and informative—all while resolving our concerns. You can tell through the support interaction alone that folks at Intuitive Shipping are passionate about the solutions they provide.
Kudos to a super useful Shopify app, and the team behind it to make it such a success. (I promise I don't work for them)
Thank you so much for this incredibly thoughtful review! We're so happy to hear that Intuitive Shipping has been helping you succeed at shipping these past few years, and we look forward to continuing to support you for a long time. It's great to hear you're taking advantage of our advanced rate blending features. Now that you've had a chance to work with our support team, please don't hesitate to reach out to us again should the need arise, whether it's for a concern or just a simple question. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager