Reseñas (433)

Calificación general
4,9
Recuentos por nivel de calificación
  • El 97% de las calificaciones son de 5 estrellas
  • El 1% de las calificaciones son de 4 estrellas
  • El 0% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
16 de agosto de 2023

Intuitive Shipping steps in where Shopify's built-in shipping solution leaves off. They take care of things like smartboxing and keeping track of product dimensions, etc. Furthermore, they take care of our complex wholesale rules (scenarios) that apply differently to different customers and based on different spend amounts to different locales. There, so far, hasn't been a tricky shipping scenario that we've thrown at it that it couldn't handle.

I think, perhaps, even more important than that, is their really excellent customer service team. Whenever we've had issues (including some that may have been caused by another app that failed to pass correction info along to Intuitive or where Shopify itself may have failed) they were always on the ball with customer service, support and response. They allow you to also book real calls with real people in advance who will (virtually) hold your hand while creating scenarios or troubleshooting problems.

We're really happy working with them.

Ford Medical
Estados Unidos
Más de 1 año usando la aplicación
Intuitive Shipping Inc respondió 5 de septiembre de 2023

We very much appreciate you taking time to share your experiences with Intuitive Shipping. It's great to hear that our system is helping to manage your shipping complexity so effectively. Thank you for the praise for our support team. We're happy to hear you have taken advantage of our one-on-one support sessions! When shipping rules are complex, it's much more effective to demonstrate or troubleshoot in real time. Please reach out to us any time you have a question or run into a concern.

Best regards,

Ron Anderson
Customer Experience Manager

30 de octubre de 2023

We are using Intuitive Shipping on two of our flag ship ecommerce sites with great success. The app allows us to manage shipping rates for our corporate shipping accounts in a very granular fashion, based on weight, collection, SKU, etc. The app itself is highly configurable, which sometimes may seem complicated, but the Intuitive Shipping team is always ready to lend a hand to make sure everything is operating as needed. Support response is quick and in-depth. I highly recommend the app and plan to add it to all my Shopify sites.

Mazuri
Estados Unidos
9 meses usando la aplicación
Intuitive Shipping Inc respondió 6 de noviembre de 2023

We really appreciate you taking some time to share this with others, and it's great to hear that Intuitive Shipping has been working effectively on multiple stores. We're happy to hear you're getting the help you need from our support team, and we will continue to be here to assist should the need arise. We're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

23 de enero de 2024

Great, knowledgeable, responsive support.

Firebird Furniture
Estados Unidos
Casi 3 años usando la aplicación
Intuitive Shipping Inc respondió 6 de febrero de 2024

Thank you for taking a few moments to share this with others. We appreciate the kind words! Please don't hesitate to reach out to our support team if you should need us again.

Best regards,

Ron Anderson
Customer Experience Manager

3 de noviembre de 2023

Over the past 3 years of running our online store, we have dealt with many, many different apps. Our experience with Intuitive employee Chelsey Soper was easily the single best experience that we've ever had in terms of communication and execution on troubleshooting problems. The app is awesome and we are very happy customers.

Zilo
Canadá
12 meses usando la aplicación
Intuitive Shipping Inc respondió 6 de noviembre de 2023

Thank you for taking a few moments to share this! We know you have a choice, and we're glad that your experiences with Intuitive Shipping have been so overwhelmingly positive. We're very fortunate to have Chelsey on our team, and we appreciate the kind words! Please don't hesitate to reach out if you have a simple question or run into an issue.

Best regards,

Ron Anderson
Customer Experience Manager

2 de octubre de 2023

Best App for postcode specific delivery charges. We have used this app for some years now, in its old format and the recently upgraded version. The old one was great, the new one is amazing.

The service is second to none, I had several occassions where we have needed to get some updates or tweaks and the response has been in minutes as opposed to hours.

Paul is amazing everytime, cheers Paul, much appreciated. Well and truly 5 star in my experience.

Thanks

Furnishing Horizon
Reino Unido
Más de 1 año usando la aplicación
Intuitive Shipping Inc respondió 16 de octubre de 2023

We're happy to hear that Intuitive Shipping has been helping you manage your postcode delivery costs so effectively. Our Dev team appreciates the praise for our new version! And we agree, Paul is amazing! So glad to hear you're getting help you need in a timely fashion. Paul and the rest of our team are here for you should you run into any concerns in the future or just have a question about Intuitive Shipping.

Best regards,

Ron Anderson
Customer Experience Manager

15 de junio de 2023

Every time I reach out to customer service they are able to help me solve my problem in just a few clicks. I'm not super tech savvy, and while this app is super easy to use, we had a few products that required some help to calculate properly because of the way we needed to pack them. They were super helpful and FAST.

Bourbon Real Talk
Estados Unidos
Más de 1 año usando la aplicación
Intuitive Shipping Inc respondió 16 de junio de 2023

Thank you! We appreciate the love. It's great to hear that our team has been able to give you the support you need and the confidence that more complex aspects of your setup are taken care of. If you run into any concerns or just have a question, we're here to help!

Best regards,

Ron Anderson
Customer Experience Manager

2 de octubre de 2023

I've been using this app for years, and I'm very happy with its ability to customize various scenarios that cater to different types of products in my shop efficiently! Additionally, the customer service is very helpful and has resolved my problems every time I've contacted them. Highly recommended!

GenWooShop
Canadá
Más de 1 año usando la aplicación
Intuitive Shipping Inc respondió 16 de octubre de 2023

Thank you for the recommendation! It's great to hear that Intuitive Shipping has been helping you manage your customized shipping, and we hope we can continue to help you for many more years. Please don't hesitate to reach out to us again if the need arises.

Best regards,

Ron Anderson
Customer Experience Manager

20 de julio de 2023

I've been using Intuitive Shipping for several years now. It works very well for us. Support has always been quick and helpful. Highly recommended!

Tech Instrumentation
Estados Unidos
Alrededor de 4 años usando la aplicación
Intuitive Shipping Inc respondió 1 de agosto de 2023

Thank you for this review and for your recommendation! We're happy that Intuitive Shipping has played a role in your shipping success these past few years, and we look forward to working with you for many more! We're always here to help whenever the need arises, so please don't hesitate to reach out to our team.

Best regards,

Ron Anderson
Customer Experience Manager

28 de septiembre de 2023

We have been using the app for about 9 months now and have been thrilled with it. All of our shipping is custom white glove in home delivery and setup. Pricing is complex based on product and customer location. The app is completely customizable to any scenario we can imagine and the support is always prompt and helpful. This has been a wonderful addition to our Shopify store.

dutchcraftfurniture.com
Estados Unidos
Más de 1 año usando la aplicación
Intuitive Shipping Inc respondió 3 de octubre de 2023

We're so happy to hear that your experience with Intuitive Shipping has been so overwhelmingly positive and that our system is able to handle all of your customized shipping requirements. Our support team is always here if you get stuck on something or just have a question, so please reach out when the need arises.

Best regards,

Ron Anderson
Customer Experience Manager

10 de octubre de 2023

The customer support is the primary reason for the 5-star rating with the continuous updates and improvements that are being made to the app a close second. It's completely customizable for your shipping program, regardless of complexity. Definitely recommend

GlassParency
Estados Unidos
Casi 3 años usando la aplicación
Intuitive Shipping Inc respondió 16 de octubre de 2023

Thank you very much for the recommendation! We're glad to hear your experiences with Intuitive Shipping have been so overwhelmingly positive, both with the app and our support team. We're always here to help should the need arise, so please don't hesitate to reach out!

Best regards,

Ron Anderson
Customer Experience Manager