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This review is for Michael Janes (Sr. Customer Success Representative).
I enjoyed dealing with Micheal. He was quick at responding to my support ticket and he took the time to explain everything to me (step by step) with some great recommendations. Thank you Michael for being so helpful and I hope to deal with you again in the future.
Amazing to hear you're getting the high level of support you require and deserve to get Intuitive Shipping running the way it needs to. Michael and the rest of our support team are here for you should the need arise in the future. Please don't hesitate to reach out to us!
Best regards,
Ron Anderson
Customer Experience Manager
Excellent customer support. Michael Jones was great! He even gave me the option to schedule a one to one meeting to explain all details on how to set up my shipping rates.
We really appreciate you taking some time to share this so others can make an informed decision. It's great to hear you're getting the support you need and that you've been able to take advantage of our one-on-one support option. Michael and our support team are here to help if you have any questions or run into any concerns.
Best regards,
Ron Anderson
Customer Experience Manager
We recently started using the Intuitive Shipping app to solve a very basic but potentially expensive problem with the way that Shopify was applying shipping charges to our customer checkouts. I was able to schedule a call right away with a Customer Success Manager, Chelsey, who has been incredibly helpful in getting us up to speed and confidently using the App as quickly as possible. With such knowledgeable, friendly, prompt and helpful customer support, we felt 100% confidence in our decision to move from Sandbox mode to a paid plan right away. The App is working extremely well so far and we look forward to seeing how we can continue to make improvements to our business with the help of Intuitive Shipping.
Amazing! Thank you for taking time to share your experiences with Intuitive Shipping so others can make an informed decision. It's great to hear that you were able to take advantage of our free, real-time onboarding service and we're glad to hear that Chelsey was able to provide the help you needed quickly and effectively. Please don't hesitate to reach out to Chelsey or anyone else on our support team should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
Great shipping app which is perfect for all complexe shipping policies. Great flexibility to manage all kind of rules. Great support team ! Hands down, the best shipping app on the market.
Thank you for taking time to share this! We appreciate the kind words about our support team, and it's great to hear that Intuitive Shipping is helping you manage the complexities of your shipping requirements. Our team is always here to help should the need arise.
Best regards,
Ron Anderson
Customer Experience Manager
5-star company!
We tried a couple of different companies. However, onboarding was a mess.
With Intuitive, you speak to North American employees, who walk you through the process. Highly recommend
Thank you for the recommendation! It's great to hear your experiences with Intuitive Shipping have been so positive. Our support team is always here is you run into any concerns or just have a question.
Best regards,
Ron Anderson
Customer Experience Manager
Great product and even better customer service! Bravo!
Thank you for taking a few moments to share this! We appreciate the love! Please let our support team know if you have any questions about Intuitive Shipping or get stuck on something. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive shipping stands by it's name... INTUITIVE!
We are fairly new to the platform and are just scratching the surface. So far it has accomplished are need to determine shipping rates based on postal codes and radius. The support team is very knowledgeable about the app and are available most of the time.
We very much appreciate you taking time to share your experiences with Intuitive Shipping so far. It's great to hear you're getting the most out of our location-based and distance-based ship features and that our team is there to help when the need arises. We are happy to lend a hand when called upon, so please don't hesitate to reach out if you have a question or run into an issue. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Super powerful app, can and probably will do anything when it comes to shipping. I've used quite a few shipping apps now for complex requirements and I wish I started here. Given its capability there is a learning curve, but the moment I felt I needed some assistance I reached-out and had my solution sorted same day. Outstanding support! Definitely recommend.
Thank you for this! We appreciate you taking time to share your experiences with Intuitive Shipping, and we're happy they have been overwhelmingly positive. We know that shipping can be complex. Intuitive Shipping can do a lot and we're glad that you're getting the quick help you require when the need arises. If you do run into any issues or have any questions at all, please reach out to our team. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Intuitive shipping is a great solution for us and the team there is easy to work with. We are thankful for their app!
We appreciate you taking a few moments to share this and help others make an informed decision. It's great to hear Intuitive Shipping has been an effective solution for your shipping needs. Please don't hesitate to reach out if the need arises. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
Michael was very helpful - I had an issue with shipping and they stayed in touch until it was all sorted. Great job thankyou.
Thank you for taking time to share this so others can make an informed decision! We appreciate it very much, and we're glad to hear Michael was able to resolve your issue. If you have any other concerns or even just a question about Intuitive Shipping, please don't hesitate to reach out.
Best regards,
Ron Anderson
Customer Experience Manager